Postal glitch how often does this happen

[247newdeals]

On the 8th (ay 2:45pm) I ordered a pair of trainers from an Ebay seller they arrived today the 11th which made me very happy so off I went to leave glowing feedback. The part that asks did this item arrive by said the 10th that made me go **bleep** and I ticked yes anyway. However if I had been just a buyer more than likely I may of ticked no and the seller would of got a defect. It bugged me so I messaged the seller to let them know then look at the sale I noticed that instead of 2 dates the 10th to 15th or whatever it just had the 10 the second date was missing.

Now this is clearly a glitch and I am wondering how many sellers are losing ratings they work hard for because of things like this

[phorum_junkie*]

Possibly if the tracking shows as delivered there would be no need to offer a date range.

[247newdeals]

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@phorum_junkie* wrote:

Possibly if the tracking shows as delivered there would be no need to offer a date range.

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I hear what you are saying phorm but for this sale that was not the case

It was delivered today the 11th and by rights I should of answered no to was it delivered by the 10th.Luckily this time I am a seller as well and know the seller would of got a defect if I had but a buyer would not of know that and more than likely ticked no thinking they was doing the right thing.

The seller posted a good item in a good time Auspost came through and it was delivered to me in a good time but due to this glitch the seller could of easily got a defect still.

[twyngwyn]

for what it's worth....my orders (purchases) coming from overseas don't make the timeframe....but because I'm a seller I recognise this and always lie....and say it got here in good time...let the seller know in my fb what day it got here, and that I'm happy...bugger Ebay's timeframe...

[maranock]

I make it a point never to answer that question no matter if the item was early or late.

[designers*n*more]

I did the same. eBay said was it delivered by 10th which was a Friday, item arrived Monday, so I still ticked yes because it was posted quickly. The whole thing is flawed because regardless when you post it, particularly within your time frame, a buyer can easily tick no.

the defects I've copped that show how the system will work next year, are for items posted within my time frame, but shows as post office defect

[egglesdtp]

Do you really get a defect if the buyer ticks no?

[*tippy*toes*]

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@egglesdtp wrote:

Do you really get a defect if the buyer ticks no?

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As of Feb you will, but they are showing up already. You also get one if the tracking shows that it arrived after the estimate, regardless of what the buyer says. Have a look in your seller dashboard.

[clarry100]

It's not a defect in the sense that you are used to, but more a measurement of late delivery performance.
As I understand it goes like this...
If you use large letter without tracking then you are entirely at the mercy of buyer answers. You need to remain under a 5% ratio to stay off the eBay radar. That is 1 NO answer for every 20 YES answers. If you drop over 5% then you may lose your TRS status. If you drop over 10% then you will have eBay on your case for remedial action. So you have to hope and pray for plenty of YES answers.

If you use tracking then it's a bit different...
If your tracking can show proof that you have a lodgement scan within your stated handling time, then your are protected from late delivery by the carrier. If the tracking is Australia Post, then at the moment eBay can see their tracking records automatically and your buyer will not even get the question about delivery. Other tracking if they answer NO then you will need to get on the phone to have the late delivery point removed.
If you do not have a lodgement scan event but your tracking shows delivery inside eBay's estimated delivery date the as above you are protected.

The only defects you will get under the new system will be for cases opened against you as it has been. No more defects for neg or neut feedback or low star ratings.

[lane-ends]

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@clarry100 wrote:
It's not a defect in the sense that you are used to, but more a measurement of late delivery performance.
As I understand it goes like this...
If you use large letter without tracking then you are entirely at the mercy of buyer answers. You need to remain under a 5% ratio to stay off the eBay radar. That is 1 NO answer for every 20 YES answers. If you drop over 5% then you may lose your TRS status. If you drop over 10% then you will have eBay on your case for remedial action. So you have to hope and pray for plenty of YES answers.

If you use tracking then it's a bit different...
If your tracking can show proof that you have a lodgement scan within your stated handling time, then your are protected from late delivery by the carrier. If the tracking is Australia Post, then at the moment eBay can see their tracking records automatically and your buyer will not even get the question about delivery. Other tracking if they answer NO then you will need to get on the phone to have the late delivery point removed.
If you do not have a lodgement scan event but your tracking shows delivery inside eBay's estimated delivery date the as above you are protected.

The only defects you will get under the new system will be for cases opened against you as it has been. No more defects for neg or neut feedback or low star ratings.

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Add to that if you have tracking but no lodgement scan if tracking shows it arriving after estimate, even if buyer leaves no feedback you get a defect. In those cases having tracking works against you.

If you have no tracking and buyer doesn't leave feedback then it is ignored in the total count.

I think less than 5% is required for TRS.

Weekends are counted as normal days, you will see estimates of delivery between friday and monda.

Once tracking shows delivered estimate disapears so you can't go back and check what the estimate was.