Posted before checkout complete

[partytrekker01]

Just started selling seriously 2 weeks ago and although i have sold the odd item over the yrs i decided to go with PayPal  to simplify things.

I'm very much a newbie and i've realized ive made a big newbie mistake.

I've sold a number of the same items and through all the excitement of seeing my phone pop up with sale i'd go and post it off.Concentrating on the buyer and not the completed sale.

So in short i have 2 buyers who have just received said items but are still yet to complete checkout.

I also have 1 buyer who has received the item but has cancelled payment.

I received the email below.

XXXXXXXXXXXXX has cancelled the unclaimed payment of $XX.XX AUD made with PayPal on 15 Dec 2014. For information about this cancelled payment, please contact XXXXXXXXXXXXXXXX.

How am I to claim anything on a 21 day freeze? If that’s how it works!

I’m just wondering how I should message them about payment?

[sprinklespowerpuff]

By the way Sheep, one has to be extra careful what he/she espouses when one is posting with their selling ID. Methinks you might get a few less buyers. JMHO.

[partytrekker01]

Thanks alot guys i'll look into some of that.

i'm prapared to take a bit of a hit as a learning curve but still hope some of the buyers come through.

i'll look at the PayPal premium setup also.

Cheers everyone

[phorum_junkie*]

I have never, and I hope never will, assumed that because a buyer says they have not received something or that an item is not as described that they are somehow trying to perpetrate a fraud. I truly believe that the vast majority of people are honest and will do the right thing, perhaps it is a self fulfilling attitude and so everything turns out right in the end as far as I am concerned.

[cq_tech]

If, as I unfortunately suspect, your "buyers" turn out to be less than honest, I would wait until it was obvious that they had no intention of paying, then I'd send them rather stern sounding letters (registered to their home address would have more impact) telling them that unless you receive payment within 7 days, you will have no option but to report them to the police with a view to having them prosecuted for obtaining goods by deception.

If you're really lucky, that may frighten them into paying up, but if not, I'd report them to the on-line fraud squad (ACORN) or if they're in your state, to your local police station where they may or may not take the matter further. I'd certainly be making an effort to recover my funds though and wouldn't just write them off as a bad mistake.

As far as feedback is concerned, I wouldn't be leaving any until I was certain that they had no intention of paying, and then I strongly suggest you come back here where we can give you some appropriate comments to leave which may ultimately shame them into paying.

[aps1080]

sprinkles

By the way Sheep, one has to be extra careful what he/she espouses when one is posting with their selling ID. Methinks you might get a few less buyers. JMHO

You really think that posting on one forum board is going to affect his sales of a very specialist product ?

This thread as of now has had 362 views, a fair few of which would be posters who came back to look at replies.

[i-love-my-sheep]

I probably didn't word that part of my reply real well. Sometimes it's hard to write how you want something to sound. I was likening it to say being on the road. You have to assume that no-one else on the road can drive, even though you know in reality, most of them can. If you assume that everyone else is a bad driver, you can better protect yourself and be more cautious. If you assume that all buyers are going to try and take you for a ride, even though most turn out to be great, you can be prepared for when the odd one does try to rip you off.

No malice intended, despite what certain people think. If it affects my sales, the so be it. I'm sure some of the vitriolic comments coming out of some people here have never affected their sales, so I'm not at all worried about mine.

[aps1080]

i love

No worries.


And as for bad drivers, 10 minutes ago I nearly wiped out a cyclist.
I came up to a T junction near my house - back road, not major road, slowed as I came up, looked right to see if I could go, car was a way off going slowly so I kept going. I looked left to where the car was headed and some old bloke on a bike with no helmet had decided to turn the corner on the INSIDE of me so the wrong way on the wrong side !!!

I was about 10 cms from knocking him off and running over him if his legs, as I would expect had gone under the car.

Idiot. He deserved a Darwin award.