Problem with a buyer

[rebecca9911]

Hi All,

I sold a dress, was worn 4 times - and immaculate. I bubble wrapped an packed. The buyer received it and is requesting a refund as states the dress has a pull in it which it did not. The buyer buys expensive dressers (like mine) at a cheap price, and clearly onsells them. It appears to me that she did not like the dress and now is saying their is a fault, and would like a refund.. however, it was perfect when it left. I doubt Australia Post would have damaged it, as it was bubble wrapped.. I dont want to get into a tiff with a buyer, but I dont want to risk my 100% feedback over a sale of $36! Can anyone recommend what to do?

[jellybirddesigns]

Have they opened a case, or are they just requesting the refund?

What was their feedback left for other sellers like?

[rebecca9911]

Hi, Ive checked and she says the dress is gorgeous, BUT! they have 1 negative feedback. She has opened, and immediately requested a refund..

[jellybirddesigns]

That's disappointing.

You could try call her bluff - don't communicate any further other than to say "Please return back for a refund. Item needs to be in the same conditions as per the original listing description and photographs".

Authorise the return postage label and see what happens.

[kopenhagen5]

As suggested I would not refund until I got the item back.

Mostly out of principle in a case like this.

[papermoon.lady]

Has she shown you photos? Can you compare her photos to your photos and enlarge your photos to prove that there was no pull where she says there is one (now)? It is very easy to cause a pull. Maybe she had a bracelet with some sharp parts on, or maybe she has long nails... I mean, it is really easy to cause a pull...

[jellybirddesigns]

Ask her for a good picture of the defect. A close up, blurry picture is not acceptable.

As an aside, once an item is bought, the buyer can do what they like with it, including reselling it for more money. There's no law against that.

I'm just wondering what her game is? It's entirely possible she bought it to wear for an occasion rather than selling it. Wouldn't be the first time that has happened to clothes sellers! Some sellers track that persons FB page and often see the buyer wearing the very item which they claim is faulty or damaged.

[rebecca9911]

Thank you so much for the help - its much appreciated.

I will follow the advice - funny, she has supplied a photo that shows a line, however I have the pictures from the listing - with no pull! Think Ill stand my ground. Its frustrating, and typical its always the buyer that needs to be sent 4 reminders to pay before sending payment!! Have a great evening all, stay safe and warm!

[rebecca9911]

Thanks so much for the advice - very much appreciated.

[davewil1964]

I don't send reminders. eBay send a couple, I believe.

If they haven't paid in 4 days, they get a NPB case opened. In my experience, chasing buyers for payment opens you up to all sorts of issues. As you have found.