Promotions and refunds

[Anonymous]

Let's say a promotion is buy 4 items and get 40% off.

What is the refund level if one item is returned ?

Answer is the item price less 40% of course but....

in order to get the discount the buyer had to purchase 4 items.

Now that the buyer will only have 3 items in their possession

should the refund be 'less' the discount given on the other items ?

Promotions of this type are easily open to abuse.

The buyer could purchase 1 expensive item, return 3 cheap items

and end up with the expensive item at 40% off.

[digital*ghost]

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@digital*ghost wrote:

The same usually applies on percentage discounts - if the offer was buy one, get one at 20% off, in reality each item would be 10% off in so far as how the discount (and any subsequent refunds) are handled.

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Ran out of time to edit, but just wanted to clarify this bit a little more - if the promotional items are different prices (eg one is $50 and the discounted item is $25), the discount is applied across the items a little diferently.

eg In the case of there being a 20% or $5 discount the $25 item, it's apportioned according to the original prices, so on the $25 item, a discount of around $1.67 will be applied, and the remaining discount of $3.33 will be applied to the $50 item, which is why eBay allow sellers to specify whether the discount is applied to the one item, or all of them. 

[Anonymous]

Thanks ghost.