Puzzled complaint received from customer.

[handcraftedbykrissyb]

Hi,

     Recently I received a complaint from one of my customers about the item they had purchased. I make mostly SP bracelets with charms and beads, they complained that the beads had tarnished. I have sold hundreds of these Silver Plated bracelets and use a lot of the same beads on other bracelets, and have not had a single complaint about the beads tarnishing. The customer was quite rude in their messages but as you do, you be polite and try to come to a solution. I had asked if it has been in contact with water or chemicals as it is only Silver Plated, they replied "no". I was told bad feedback was coming my way! I was totally upset by this as I had asked them to send it back to me and I will refund their money. Never received the item, and got Neutral feedback. I was and am still puzzled by this complaint due to the fact that I have had no other complaints. Were they just trying to get their money back and a free item? Or just nasty for the hell of it? I wonder.....they are blocked now anyway, I don't want to sell my items to people like that. 🙂

[handcraftedbykrissyb]

They said also  it was in a box for a week (not supplied by me) and it had only been worn for a week. I'm hoping I handled the situation as best I could and any feedback on how to handle these situations would be gratefully appreciated. 🙂

[foxette-in-sox]

If you check that buyers feedback left for other sellers you'll see they leave positives but with negative comments or neutrals.

Your folllow up is fine,you have impeccable stars so I would just let it go-they obviously weren't fussed on a refund.

I also doubt that they could have sent photo's of alleged tarnishing even if you'd have asked.

Don't worry about it IMO 

[handcraftedbykrissyb]

Thank you for the reassurance, helps me relax a little now. 😄

[***super_nova***]

Silver will tarnish quickly if it comes in contact with sulphur dioxide in air pollution, which would be near some industrial complexes.  When I was in Europe in the winter my silver jewellery needed just about weekly polish or it would go black. 

Silver even tarnishes quickly in sulphur dioxide released from a boiled egg 🙂

[arnl7178]

Oh gawd, I wish I didn't look at this thread. I just adore this type of jewellery. You've got a buyer! 🙂

I agree with foxette, your feedback and stars are perfect. You'll never be able to please everyone. I wouldn't be worried.

[handcraftedbykrissyb]

Oh wow...I'm a little overwhelmed with all of your comments, thank you. I try really hard to please everyone as it's not a nice feeling when someone is complaining about something that you love to do and have hand made. I guess I will have to learn to relax and deal with things as they come, and as you said "you can't please everyone". And maybe they eat a lot of eggs.:-D

[phorum_junkie*]

Don't let numpties get to you, you know your product is fine and if the buyer had a genuine complaint they would almost certainly have returned and negged if you didn't cover cost of return.

Nobody is going to stop buying from you because of that rather silly neut, even a neg is not the end of the world and you shouldn't take it personally anyway, it is all just business decisions at the end of the day.

[judyztreasurez]

Just wanted to say you have some lovely items for sale. Keep up the good work 🙂

[pinktoedannie]

🙂 Only true silver tarnishes anyhow - I'm pleased if something I buy as silver tarnishes at some point! I have bought 'silver' which stays suspiciously sparkley - this isn't the real thing.

If you ever get any other complaints (doubtful) you could explain nicely that this is a trait of true silver and add what some other people have mentioned re: triggers that will make it tarnish quicker.  Turn what they are seeing as a negative into a positive