Reading This Has made Me Feel All Fuzzy

[cmcoins2000]

And Secure & Important & Truly Well Looked After.

Hope it does the same for all.

Seller protection

This November, we're launching eBay Money Back Guarantee  and an improved after-sale experience  on eBay.com.au. These new processes may have an effect on your seller performance, although the good news is there are built-in safeguards to reduce defects.

For more details, read our Spring Seller Release. 

Hide Maintaining a fair and safe marketplace

We hold eBay sellers to high standards of customer service rewarding top-performing sellers, and taking action when someone doesn't meet our seller performance standards. We don't want your ratings to be skewed by just one unfortunate transaction or difficult buyer, and we want you to be able to focus on providing great service to trustworthy, reliable customers.

In addition to our methods for evaluating your performance fairly, we have a few safeguards in place to protect your ratings and help you out in case you have a problem:

• Automatic 5-star detailed seller ratings for Postage and handling charges and Communication in certain situations
• Protection for your Postage time detailed seller ratings in certain situations
• Defect removal in accordance with our Defect removal policy
• PayPal Seller Protection for eligible items
• eBay Resolution Centre to work out a solution with your customer when there's a problem with a transaction.

We're here to help. For information or guidance on the appropriate steps to take when a problem comes up, contact our Customer Support team.

Hide eBay's seller protection team

We're continuing to work hard to make selling on eBay as hassle-free as possible. Some of the things we focus on include:

• Enhancing detection methods to identify and block buyers who consistently break buying policies, don't pay for items or show a pattern of leaving unwarranted negative Feedback.
• Developing policies and measures to protect sellers such as those described here and in our Seller protection policy.
• Delivering tools such as the Seller Dashboard, Resolution Centre and Unpaid Item Assistant to help you keep track of and manage any issues.

You can help us by reporting buyers who may be violating one of our policies review the buying practices policy (and its related policies) to understand if a buyer is breaking the rules.

[cmcoins2000]

And This??????????

Hide Protecting your Feedback and transaction defect rate

We know how important your Feedback is, and we want your Feedback, detailed seller ratings (DSRs) and transaction defect rate to be an accurate reflection of your performance.

We'll automatically award you 5-star DSRs in the following categories, when:

• Postage and handling charges: You offer free postage, the buyer chose that option and left you Feedback.
• Communication:
  • You offer 0-1 business day handling time and upload valid tracking information within one business day;
  • At the time the buyer leaves Feedback, there are no communications initiated in eBay Messages* and no pending eBay Money Back Guarantee or PayPal Purchase Protection cases; and
  • There haven't been any requests for contact information between you and the buyer.

  *Best Offers, Second Chance Offers, invoices and invoice requests don't affect automatic 5-star eligibility, even if they contain messages added by the buyer or seller.

We'll automatically remove low (1-star) DSRs for Postage time when you offer 0-1 business day handling time and upload valid postage tracking information within one business day of receiving cleared payment.

We'll automatically remove transaction defects and related Feedback in situations where the transaction problem was not your fault, as outlined in our Defect removal policy. You may request the removal of these types of defects and related Feedback if they aren't automatically removed.

Tip: If your buyer left negative or neutral Feedback because of a transaction problem and you've sorted it out, you can send them a Feedback revision request. Learn more about Feedback revision.

[horizon1907]

Blah Blah Blah Blah, spat coffee on the screen again.  Yes, we LOVE you to sell stuff, but by doing this we'er going to beat you over the head if we want to. We aim to please our buyers ALL the time. They are never questioned.  We do not think any of the buyers are ever in the wrong, nor out to get a freebie off you . Blah Blah Blah. Thank you for taking the time to read these New Improvements. Signed,

             Mr Nobody.  

[digital*ghost]

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@cmcoins2000 wrote:

We know how important your Feedback is, and we want your Feedback, detailed seller ratings (DSRs) and transaction defect rate to be an accurate reflection of your performance.

---

Accurate? 

Accuracy requires confirming data with supporting, factual evidence. 

First rule of retail - determine your customer's needs, do everything you can to meet them. In all my studies and experience, I don't recall the "decide the needs of your customer's clients, then punish your customers if you hear rumours that they may not have been met" rule. 

"We don't want your ratings to be skewed by just one unfortunate transaction or difficult buyer"

Uh huh. That's why they've counted each an every defect left by one buyer in my defect rate percentage. There was only one transaction, but 27 defects, and it's being counted 27 times. 

Thanks, eBay! I feel just like the lil blue critter here. ^_^

[cmcoins2000]

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@digital*ghost wrote:

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Accurate? 

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Wearing my 'L' Plates front & back.

Now 'communicating' with your buyer is a NO NO.

We'll automatically award you 5-star DSRs in the following categories, when:

• Postage and handling charges: You offer free postage, the buyer chose that option and left you Feedback.
• Communication:
  • You offer 0-1 business day handling time and upload valid tracking information within one business day;
  • At the time the buyer leaves Feedback, there are no communications initiated in eBay Messages* and no pending eBay Money Back Guarantee or PayPal Purchase Protection cases; and
  • There haven't been any requests for contact information between you and the buyer.

I have just realised - when looking at my 'private' emails in my 'private' box - sometimes to save time I answer - these answers go into my eBay 'Sent' Box.

The Gods Help Us - they are everywhere.

[5kazam]

One thing that hasn't been picked up on (at least I don't think it has).

With eBay issuing its ultimatum via its Money Back Guarantee Policy, that the buyer can keep their goods and get a refund for item AND POSTAGE from the seller -  but the seller hasn't banked the postage in their account - it's been paid over to Aust Post/courier.  

So eBay in its 'wisdom' ensures that the seller loses a lot more than they sold.  Item worth (say) $50.00.  Postage (say) $15.00.  Seller is out of pocket the item, the sale amount of the item, plus another $15.00 on top of that.  And of course, the FVF's and PayPal fees the seller has also incurred.  

It certainly will be pretty expensive to sell on eBay come November.

[cmcoins2000]

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@5kazam wrote:

One thing that hasn't been picked up on (at least I don't think it has).

With eBay issuing its ultimatum via its Money Back Guarantee Policy, that the buyer can keep their goods and get a refund for item AND POSTAGE from the seller -  but the seller hasn't banked the postage in their account - it's been paid over to Aust Post/courier.  

So eBay in its 'wisdom' ensures that the seller loses a lot more than they sold.  Item worth (say) $50.00.  Postage (say) $15.00.  Seller is out of pocket the item, the sale amount of the item, plus another $15.00 on top of that.  And of course, the FVF's and PayPal fees the seller has also incurred.  

It certainly will be pretty expensive to sell on eBay come November.

---

Given Australian Consumer Laws - I find it very difficult to imagine this C??P working here.

It will if no-one stands up & literally confronts them with more than a promise to take it further.

I am certainly doing my homework on this 'Brave New Idea'.

[lizzy6107]

I swear, the more things I read on this board with regards to  the ebay changes and suggestions,  the technical issues, the terms and conditions, all the unrest and distress being caused to the sellers,  all the nonsense that is coming from the powers that be, I can't help but think there is someone on the inside trying to bring the big ebay down. Surely someone up there must see that this is all going to end badly and quickly. There will be no ebay left soon. All the sellers leaving or culled will never buy here again, and they are a huge part of the market. The scammers will ensure the remaining sellers quickly follow.

What an opportunity for someone out there to start up ebay version 2.0

[5kazam]

Now that Donahoe has gone from CEO - it would still take a pretty smart brain - and someone who had the wherewithall to stand up to him who is now a board director, to turn the Titanic around.

[cmcoins2000]

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@5kazam wrote:

Now that Donahoe has gone from CEO - it would still take a pretty smart brain - and someone who had the wherewithall to stand up to him who is now a board director, to turn the Titanic around.

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Oh dear goodness.

The Titanic was unable to 'turn around'.

TOO LATE.