on 05-10-2014 02:54 PM
And Secure & Important & Truly Well Looked After.
Hope it does the same for all.
Seller protection
This November, we're launching eBay Money Back Guarantee and an improved after-sale experience on eBay.com.au. These new processes may have an effect on your seller performance, although the good news is there are built-in safeguards to reduce defects. For more details, read our Spring Seller Release. |
We hold eBay sellers to high standards of customer service rewarding top-performing sellers, and taking action when someone doesn't meet our seller performance standards. We don't want your ratings to be skewed by just one unfortunate transaction or difficult buyer, and we want you to be able to focus on providing great service to trustworthy, reliable customers.
In addition to our methods for evaluating your performance fairly, we have a few safeguards in place to protect your ratings and help you out in case you have a problem:
We're here to help. For information or guidance on the appropriate steps to take when a problem comes up, contact our Customer Support team.
We're continuing to work hard to make selling on eBay as hassle-free as possible. Some of the things we focus on include:
You can help us by reporting buyers who may be violating one of our policies review the buying practices policy (and its related policies) to understand if a buyer is breaking the rules.
on 05-10-2014 05:51 PM
on 05-10-2014 06:51 PM
eBay is actually just like your typical family, you know.
They're the aging, out of touch father who actually still thinks they're "with it", but doesn't realise the kids (sellers) have gotten older and wiser, too. They've decided to take the "as long as you're under my roof, you'll do what I say, because I said so" approach, and they've got the star chart on the fridge for all us naughty kids to mark off our chores and try to earn our pocket money. Then when we protest and mention that we actually earn our own money and pay board, so we should at least get some say in things, it's the old "don't back chat me, you cheeky little bugger, you're asking for a paddlin'."
Then mum comes out and says "for goodness sake, Derp, why did you put the foot warmers in the socks basket? You're so grounded."
We've got some younger siblings here and there who revel in sticking their heads out from behind 'dad' when we get in trouble and just say "yeaaaaahhhh" then poke their tongues out at us (customer service), and they never seem to get the cuff behind the ears one would expect.
They look at us like tantruming 8 year olds threatening to run away from home, but who'll either slink back meekly when we get hungry, or, if we remain gone, at least it's one less mouth to feed or pretend to listen to.
Alas, we are teenagers, rebellion and forging our own identities is inevitable.
on 05-10-2014 07:31 PM
Quite aptly put DG.
However, this is one 'rebellious' teenager who is leaving home. Why should I continue to pay 'board' to an unappreciative 'father'. A 'father' who fails to comprehend that my contribution to the family is what puts steak on the plate before him.
It's time I branched out on my own - if he doesn't eat steak again, well so be it. His fault for ruling with an iron fist.
on 05-10-2014 07:37 PM
such a funny true post ,it also applies to my house
on 06-10-2014 04:21 PM
@digital*ghost wrote:
"We don't want your ratings to be skewed by just one unfortunate transaction or difficult buyer"
Uh huh. That's why they've counted each an every defect left by one buyer in my defect rate percentage. There was only one transaction, but 27 defects, and it's being counted 27 times.
Thanks, eBay! I feel just like the lil blue critter here. ^_^
That's ludicrous,
It basically means a seller can wipe out their competitors,(via another account or by using a friend of theirs)
This new system coming in is going to mean sellers will have to find other avenues as Donahue's legacy will be
the destruction of nearly all genuine sellers,(among the sprinkling of genuine sellers they'll be left with scam
sellers,scam buyers and the Chinese sellers).
I'm glad I don't have any eBay shares,
UHM DG,
on 06-10-2014 04:32 PM
@go-tazz wrote:
@digital*ghost wrote:
"We don't want your ratings to be skewed by just one unfortunate transaction or difficult buyer"
Uh huh. That's why they've counted each an every defect left by one buyer in my defect rate percentage. There was only one transaction, but 27 defects, and it's being counted 27 times.
Thanks, eBay! I feel just like the lil blue critter here. ^_^
That's ludicrous,
It basically means a seller can wipe out their competitors,(via another account or by using a friend of theirs)
This new system coming in is going to mean sellers will have to find other avenues as Donahue's legacy will be
the destruction of nearly all genuine sellers,(among the sprinkling of genuine sellers they'll be left with scam
sellers,scam buyers and the Chinese sellers).
I'm glad I don't have any eBay shares,
UHM DG,
Thank you
It was only being counted as one transaction when the defects were from 4 different buyers, but as soon as I got the latest neutral, it reverted to counting every single one as a percentage of total transactions- I'm glad I have enough of them to bear the brunt, though I did lose TRS.
I console myself by the thought that if this was an attempt at a takedown, then it just proves I'm good enough to worry the people who aren't, and if that's the case, I'm good enough to survive elsewhere if I have to. (I can't find a "huge ego" smiley ).
on 07-10-2014 07:22 PM
Now 'communicating' with your buyer is a NO NO.
We'll automatically award you 5-star DSRs in the following categories, when:
- Postage and handling charges: You offer free postage, the buyer chose that option and left you Feedback.
- Communication:
- You offer 0-1 business day handling time and upload valid tracking information within one business day;
- At the time the buyer leaves Feedback, there are no communications initiated in eBay Messages* and no pending eBay Money Back Guarantee or PayPal Purchase Protection cases; and
- There haven't been any requests for contact information between you and the buyer.
Not true... one star DSRs for Communication do not count as a defect... so it doesn't matter whether you get 5 stars for Communication or not.
What does matter is that your buyer does not open an Item Not Received case, and in the best interest of that not happening, I think it is useful to still send buyers a message to let them know that their item has been sent.
on 07-10-2014 08:08 PM
I always send interstate buyers a message when I post. Mostly to give them a rough time frame of when their item might arrive. So many times it takes longer than what eBay says, so I feel I'm covering my tooshie. Quite a few reply back thanking me. I think they appreciate you taking the time to send them a message. It shows that you value you them.
I'd rather do that than them be told by eBay it's going to take 5 days, when it ends up taking 10. I do make a point of telling them it will probably arrive sooner than my estimate, but it gives them a rough idea,
At this point, all my stars have gone back up to 5/5, so I must be doing something right! I even got 5 stars from a buyer today who messaged me tonight saying there was a chip on the back of his item, which I had no idea about. I felt terrible as I am usually so careful about that. I've offered him a partial refund, or to send him another similar item. Just waiting to hear back from him. But, I digress.
on 07-10-2014 08:41 PM
Well, same - I also include an estimate of how long it will take for the item to arrive, though I generally do it as time frame, e.g. 3 - 5 days.
Interesting to hear that quite a few of your buyers respond to such a message; in my case it rarely happens. I sold items to 23 buyers over the weekend, send them all 'sent & estimate' message - only 4 of them replied back to acknowledge the message.
Then again, I only have a 4.9 for Communication, so it would seem you are indeed doing something right.
I do think it's odd though how little importance eBay are placing on Communication with the new system. But, no I don't want to give them any more ideas about how to trigger defects!
on 08-10-2014 01:32 AM