Reading This Has made Me Feel All Fuzzy

And Secure & Important & Truly Well Looked After.

 

Hope it does the same for all.

 

 

Seller protection

This November, we're launching eBay Money Back Guarantee  and an improved after-sale experience  on eBay.com.au. These new processes may have an effect on your seller performance, although the good news is there are built-in safeguards to reduce defects.

For more details, read our Spring Seller Release. 

 

Hide Maintaining a fair and safe marketplace

 

We hold eBay sellers to high standards of customer service rewarding top-performing sellers, and taking action when someone doesn't meet our seller performance standards. We don't want your ratings to be skewed by just one unfortunate transaction or difficult buyer, and we want you to be able to focus on providing great service to trustworthy, reliable customers.

In addition to our methods for evaluating your performance fairly, we have a few safeguards in place to protect your ratings and help you out in case you have a problem:

  • Automatic 5-star detailed seller ratings for Postage and handling charges and Communication in certain situations
  • Protection for your Postage time detailed seller ratings in certain situations
  • Defect removal in accordance with our Defect removal policy
  • PayPal Seller Protection for eligible items
  • eBay Resolution Centre to work out a solution with your customer when there's a problem with a transaction.

We're here to help. For information or guidance on the appropriate steps to take when a problem comes up, contact our Customer Support team.

 

 
Hide eBay's seller protection team

 

We're continuing to work hard to make selling on eBay as hassle-free as possible. Some of the things we focus on include:

  • Enhancing detection methods to identify and block buyers who consistently break buying policies, don't pay for items or show a pattern of leaving unwarranted negative Feedback.
  • Developing policies and measures to protect sellers such as those described here and in our Seller protection policy.
  • Delivering tools such as the Seller Dashboard, Resolution Centre and Unpaid Item Assistant to help you keep track of and manage any issues.

You can help us by reporting buyers who may be violating one of our policies review the buying practices policy (and its related policies) to understand if a buyer is breaking the rules.

 

Message 1 of 29
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Reading This Has made Me Feel All Fuzzy

EXACTLY!!
Message 11 of 29
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Reading This Has made Me Feel All Fuzzy

eBay is actually just like your typical family, you know.

 

They're the aging, out of touch father who actually still thinks they're "with it", but doesn't realise the kids (sellers) have gotten older and wiser, too. They've decided to take the "as long as you're under my roof, you'll do what I say, because I said so" approach, and they've got the star chart on the fridge for all us naughty kids to mark off our chores and try to earn our pocket money. Then when we protest and mention that we actually earn our own money and pay board, so we should at least get some say in things, it's the old "don't back chat me, you cheeky little bugger, you're asking for a paddlin'."

 

Then mum comes out and says "for goodness sake, Derp, why did you put the foot warmers in the socks basket? You're so grounded."

 

We've got some younger siblings here and there who revel in sticking their heads out from behind 'dad' when we get in trouble and just say "yeaaaaahhhh" then poke their tongues out at us (customer service), and they never seem to get the cuff behind the ears one would expect. 

 

They look at us like tantruming 8 year olds threatening to run away from home, but who'll either slink back meekly when we get hungry, or, if we remain gone, at least it's one less mouth to feed or pretend to listen to. 

 

Alas, we are teenagers, rebellion and forging our own identities is inevitable. Smiley LOL

 

Message 12 of 29
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Reading This Has made Me Feel All Fuzzy

Quite aptly put DG.

 

However, this is one 'rebellious' teenager who is leaving home.  Why should I continue to pay 'board' to an unappreciative 'father'.  A 'father' who fails to comprehend that my contribution to the family is what puts steak on the plate before him.

 

It's time I branched out on my own - if he doesn't eat steak again, well so be it.  His fault for ruling with an iron fist.  

Message 13 of 29
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Reading This Has made Me Feel All Fuzzy

Smiley LOLSmiley LOLsuch a funny true post ,it also applies to my house 

Message 14 of 29
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Reading This Has made Me Feel All Fuzzy


@digital*ghost wrote:

"We don't want your ratings to be skewed by just one unfortunate transaction or difficult buyer"

 

Uh huh. That's why they've counted each an every defect left by one buyer in my defect rate percentage. There was only one transaction, but 27 defects, and it's being counted 27 times. 

 

Thanks, eBay! I feel just like the lil blue critter here. ^_^

 

tough love

 

 


That's ludicrous,shok.gif

 

It basically means a seller can wipe out their competitors,(via another account or by using a friend of theirs)stubborn_smiley_by_mirz123-d4bt0te_zps12f1a5a3.gif

 

This new system coming in is going to mean sellers will have to find other avenues as Donahue's legacy will be

 

the destruction of nearly all genuine sellers,(among the sprinkling of genuine sellers they'll be left with scam

 

sellers,scam buyers and the Chinese sellers).

 

I'm glad I don't have any eBay shares,clapping.gif

 

UHM DG,give_rose.gifgive_rose.gifgive_rose.gif

Message 15 of 29
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Reading This Has made Me Feel All Fuzzy


@go-tazz wrote:

@digital*ghost wrote:

"We don't want your ratings to be skewed by just one unfortunate transaction or difficult buyer"

 

Uh huh. That's why they've counted each an every defect left by one buyer in my defect rate percentage. There was only one transaction, but 27 defects, and it's being counted 27 times. 

 

Thanks, eBay! I feel just like the lil blue critter here. ^_^

 

tough love

 

 


That's ludicrous,shok.gif

 

It basically means a seller can wipe out their competitors,(via another account or by using a friend of theirs)stubborn_smiley_by_mirz123-d4bt0te_zps12f1a5a3.gif

 

This new system coming in is going to mean sellers will have to find other avenues as Donahue's legacy will be

 

the destruction of nearly all genuine sellers,(among the sprinkling of genuine sellers they'll be left with scam

 

sellers,scam buyers and the Chinese sellers).

 

I'm glad I don't have any eBay shares,clapping.gif

 

UHM DG,give_rose.gifgive_rose.gifgive_rose.gif


Thank you Heart

 

It was only being counted as one transaction when the defects were from 4 different buyers, but as soon as I got the latest neutral, it reverted to counting every single one as a percentage of total transactions- I'm glad I have enough of them to bear the brunt, though I did lose TRS.

 

I console myself by the thought that if this was an attempt at a takedown, then it just proves I'm good enough to worry the people who aren't, and if that's the case, I'm good enough to survive elsewhere if I have to. (I can't find a "huge ego" smiley Smiley LOL ). 

 

 

Message 16 of 29
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Reading This Has made Me Feel All Fuzzy

 


 

Now 'communicating' with your buyer is a NO NO.

 

 

We'll automatically award you 5-star DSRs in the following categories, when:

  • Postage and handling charges: You offer free postage, the buyer chose that option and left you Feedback.
  • Communication:
    • You offer 0-1 business day handling time and upload valid tracking information within one business day;
    • At the time the buyer leaves Feedback, there are no communications initiated in eBay Messages* and no pending eBay Money Back Guarantee or PayPal Purchase Protection cases; and
    • There haven't been any requests for contact information between you and the buyer.

Not true... one star DSRs for Communication do not count as a defect... so it doesn't matter whether you get 5 stars for Communication or not.

 

What does matter is that your buyer does not open an Item Not Received case, and in the best interest of that not happening, I think it is useful to still send buyers a message to let them know that their item has been sent.

Message 17 of 29
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Reading This Has made Me Feel All Fuzzy

I always send interstate buyers a message when I post. Mostly to give them a rough time frame of when their item might arrive. So many times it takes longer than what eBay says, so I feel I'm covering my tooshie. Quite a few reply back thanking me. I think they appreciate you taking the time to send them a message. It shows that you value you them.

 

I'd rather do that than them be told by eBay it's going to take 5 days, when it ends up taking 10. I do make a point of telling them it will probably arrive sooner than my estimate, but it gives them a rough idea,

 

At this point, all my stars have gone back up to 5/5, so I must be doing something right! I even got 5 stars from a buyer today who messaged me tonight saying there was a chip on the back of his item, which I had no idea about. I felt terrible as I am usually so careful about that. I've offered him a partial refund, or to send him another similar item. Just waiting to hear back from him. But, I digress.

Message 18 of 29
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Reading This Has made Me Feel All Fuzzy

Well, same - I also include an estimate of how long it will take for the item to arrive, though I generally do it as time frame, e.g. 3 - 5 days.

 

Interesting to hear that quite a few of your buyers respond to such a message; in my case it rarely happens. I sold items to 23 buyers over the weekend, send them all 'sent & estimate' message - only 4 of them replied back to acknowledge the message.

 

Then again, I only have a 4.9 for Communication, so it would seem you are indeed doing something right. Smiley Wink

 

I do think it's odd though how little importance eBay are placing on Communication with the new system. But, no I don't want to give them any more ideas about how to trigger defects! 

 

 

Message 19 of 29
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Reading This Has made Me Feel All Fuzzy

As I leave feedback for buyers as soon as they've paid, I've started making a note in their feedback of the date the item was posted. Saves having to bombard them with unnecessary emails.
Message 20 of 29
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