Refund necessary for size issues?

[designerloot2015]

Hi all,

despite my listings stating that I don't refund for size issues (admittedly this is noted in amongst a lot of "small print") I have had increasing numbers of buyers requesting refunds when they "don't like" items or they don't fit - I do provide measurements.

I am nervous about refusing to refund as I want to provide exemplary service & am a little in fear of negative feedback.

What's the right / best thing to do in the circumstances. I have been refunding of late but the time taken with that process, relisting etc is not really worth it.

Advice from the gurus?

ks

[designerloot2015]

Thanks all,
After politely pointing out my T & Cs on the item that was the catalyst for my post here, I got quite an abusive email. So I decided to refund and sent a cancel transaction request. Nil response so far. I has my first neutral feedback not so long ago and did notice quite a difference in sales for a while.
Thanks for the advice everyone.
Ks

[belindabargainhunter]

Sorry to hear that. Did u refund without a return of the product. I hope things work out.