Return for refund - where do I stand?

[dallmanblack]

Hi,

I recently sold an item to a US buyer - item was fully insured and quite expensive, as was shipping (heavy item). The item was in absolutely perfect condition when shipped, but the buyer has claimed it was damaged on arrival. I have asked the buyer to retain the packaging as evidence, in order to lodge a claim with AP, should the damage have been incurred in transit, but she now tells me she disposed of it straightaway. She has contacted Ebay, who of course are siding with her, no questions asked (and needless to say the payment has been held).  What can I do to prove my case, other than provide pics of the item immediately prior to posting showing the item in perfect condition....? (which will probably be ignored)
Furthermore, I can't help but wondering -  if I have no recourse, what was the point having extra-cover....? Has anyone here had this experience? Any advice would be much appreciated. Thanks. 🙂

[designers*n*more]

One way is to photograph the item at the post office and ask the PO if they could sign and stamp a note to say the package is packaged satisfactorily. A bit of a hassle, but some protection for you for future parcels.

[designers*n*more]

Ask her to send clear photos close up and a clear full shot, as you need to send them to Aust Post and that the photos she has sent are unclear. This way I guess if she sends the clear photos that show it was likely damaged during opening and not via transport you may be able to use them in the eBay claim. Just a thought.

[designers*n*more]

I keep additional photos that I don't upload, inside and out of clothing just in case someone tries the "damaged, SNAD. Another option, in the case of people "swapping" your item for another and returning a damaged item via a dispute is to use an invisible marker!