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[danielwade_3]

Vintage silver chain w/gorgeous gilt locket pendant, item ID: 192251380241

I have received a request for a refund which I don't agree with her reasons. The buyer stated the reason is the pendant is not silver and the weight is only 8 gr.

The pendant is silver but it is gilt silver. This is clearly stated in the title of the advertisement and the colour is also easily seen in the photos. The buyer stated it is not a part of description, it needs to be also in the text of the ad.

When I weighed on my scales it indicated the weight as 11 gr.  The buyer stated she weighed it at 8 gr. 

I don't believe the reason for the full refund is justified and the buyer has only changed her mind.

When the lady stated she WANTS a refund, I am happy to accept the refund but if she will pay for my postage and hers when she will send it back.

Could you please provide feedback to resolve this issue.

Many thanks, Daniela

[danielwade_3]

This is what I think, the buyer didn't know what gilt is. The gilt is stated only in the title, not in the text but photos clearly show a gold colour.... Its silver not as a colour but materiel, this is why the ad was in A Sterling category.

[imastawka]

You do know you're not communicating with ebay, right?

We are just members like yourself.

I think Clarry answered you perfectly in post #2

If the buyer opens a claim for NAD, then you won't be able to argue.

Ebay will find in their favour and you will lose both the necklace and your money

[danielwade_3]

Its silver gilt. Like gold plated silver.

[danielwade_3]

many thanks! I just dont agree with the buyer SNAD, I think its COM. 2 different opinions...so this is why i asked forum for more opinion.

[danielwade_3]

I know you are members like me 🙂 This is why i asked you for independent opinion....which I really appreciate!!!!