Reversing a negative feedback

[juliejaffa74]

Thanks to Ebay staff for reversing an unfair negative feedback. Item posted on time and buyer blamed me for taking too long to deliver. I have no control of Australia Post"s delivery schedules. They replied promptly to my emails and contacted the buyer who agree to change the feedback. juliejaffa74

[joethenuts]

its great to see ebay doing the right thing again 

but if you can in the future with all the bad right up everyday in the papers letters taking 3 weeks and so from aus post. think about using a good courier company , i mainly have pick ups but the few i courier gets pretty much to most places anywere in australia 1 to 2 days  even remote victoria next day  have a nice day

[juliejaffa74]

Have tried giving buyers the option of using a courier and did not get many takers ever thought they are cheaper.(we use Fastway for our business).Live in Northern NSW so pick up is not an option for most of my sales. Couriers will eventually take over all the most popular Australia Post deiveries places and A/P will be left with the remotest places as their costs keep rising.

[lyndal1838]

Couriers are OK for large/heavy/expensive items but a bit pointless for sellers selling $10 items.   It is definitely not cost effective.

As you seem to be an authority on couriers now, which companies would you recommend Joe?

[i-love-my-sheep]

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@lyndal1838 wrote:

Couriers are OK for large/heavy/expensive items but a bit pointless for sellers selling $10 items.   It is definitely not cost effective.

As you seem to be an authority on couriers now, which companies would you recommend Joe?

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Yeah, I can just see me posting a bead with a courier. Who knows how much it would cost, instead of me paying 70c - $1.40?

[joethenuts]

well its ego  a part of the hunters group but the best part of them they have 100s of depots in australia   and if you have a depot close by you can just drop your parcel of which is cheaper instead of waiting all day for couriers to come to your place , you dont have to cart things into a post office i  have a depot a few hundred meters up the road i pay online  put the  docket on the parcel drive into the depot they have cages there for you to put your parcel in and then drive straight out  general price is $11.30 to most standard interstate suburbs up to 20kg  also you can have it delivered to a depot and thats cheaper if the customer wants to save more 

melbourne suburbs are usally $6.70 from a melbourne suburb everything is tracked  i have sent maybe 100 odd parcels and only had 1 message from a buyer wanting to know about there parcel looked up tracking and it said could not find house  so i asked the buyer is  your house hard to find and hre said well its a 30 a type of address and the house is realy on another street anyway he told me the color of his fence and mailbox and i just wrote the info to the courier company and it was delivered next day  i supose a lot of couriers do a good job  i just like the drop off part   and a few times if its to a remote location i send it to a depot as close by and the buyer goes and picks it up ..

[joethenuts]

yep  no good for letters

[lyndal1838]

Well I am glad you are happy with e-go in Melbourne.   The are not well regarded in Sydney.

Same with Fastways......I avoid sellers who use them like the plague.   They are terrible.

There are a few other companies that are not well regarded in the industry but I would not name them here.

If I pay for a courier I expect them to pick up and deliver to my door.   If I wanted to go out to pick up my packages I would go to the local shops and see exactly what I am buying.

[joethenuts]

they do all that its only easier for me to drop them off and dont have to wait in line they get 100 out of 100  for me  , if i have had a perfect record with them i will stick with them. plus couriers are better for multiple cartons only a few $ more .

beats trying to hold on to a $20kg parcel in line at a postoffice.

[davewil1964]

Beats going to a gym, surely.

The efficacy of a postage method is the BUYER'S convenience.

So unless your buyers have an e-go depot 100 metres down the road (unlikely given they are a broker and have NO depots) your proximity to a depot makes no difference to your buyer.