on 21-05-2025 12:38 PM
Quick credibility check. Auctionmike23, I specialise in the sale of Pokemon cards, close to ten thousand successful transactions over the course of a decade with 100% positive feedback, closing in on 2200 seller feedback score.
I sold a PSA 10 Shining Charizard Neo Destiny Holo for $9,000 on January 25 via eBay to a buyer in the United States (I am located in Australia). Card was delivered within a week. 60+ days after successful delivery of the item, buyer opens up a claim "Item does not match description". Quick question, if your $9,000 purchase did not match the description, how long would you wait to get in contact with the seller? This guy waited 60+ days. He had some story concocted about something that happened to the item AFTER successful delivery of the item. Yes that's right, his issue was something that occurred to the card once it was in his possession. He opened up a return request which I denied because eBay advised me to do so and they assured me "there was nothing else the buyer could do". The buyer then opened up a payment dispute with his bank, in turn freezing my eBay funds and my only means of supporting my family to the tune of $9,000 for 8 weeks. Today, the buyers payment institution has somehow sided with him! That the PSA 10 Shining Charizard does not match description, which is of course completely absurd. In eBay's infinite wisdom they have decided to deduct the remaining amount from my bank account. So as it currently stands, I am down my $9,000 PLUS my PSA 10 Shining Charizard Neo Destiny holo which by the way the buyer was never made to return. To make matters worse, the level of "customer service" that I have been provided by eBay throughout this entire process has been absolutely abysmal and shameful on their end. Make it make sense to me please.
on 21-05-2025 01:08 PM
Go to Help and type in Payment Dispute Seller Protections….
anything there?
on 21-05-2025 01:44 PM
Hi, appreciate your response and hope your having a lovely day!
Unfortunately, for whatever reason that is completely unspecified, the transaction in question "does not qualify for seller protection". I don't know what more I could have done. I followed all of eBay's rules and advice to the tee the entire way through this ordeal and in the end it means nothing.
on 21-05-2025 01:53 PM
It is the buyers bank which decides the outcome of payment disputes, not ebay.
Ebay only pass on what evidence you wish to profer.
The return of the item, is now up to you to arrange with the buyer.
on 21-05-2025 02:35 PM
❝For orders with a total cost (including postage and any applicable taxes) of $750 or more, proof that signature confirmation was purchased (uploaded as an image when challenging the dispute). Learn more about our signature confirmation requirements❞
Did you organise signature on delivery?
on 21-05-2025 03:51 PM
Why Countess - when it has been mentioned the item was received.
The case opened 60 days after successful delivery.
on 21-05-2025 04:43 PM
I mention it as it may be a factor affecting seller protection.
on 21-05-2025 04:51 PM
What were the buyer’s exact words about what happened after delivery?
on 21-05-2025 05:06 PM
on 21-05-2025 05:45 PM
But already written................
Unfortunately, for whatever reason that is completely unspecified, the transaction in question "does not qualify for seller protection". I don't know what more I could have done. I followed all of eBay's rules and advice to the tee the entire way through this ordeal and in the end it means nothing.