SELLER PROTECTION

[wandarrah]

ANY BODY HAD THIS ISSUE. PLEASE ADVISE

EXTREMLY IMPORTANT AND NEEDS eBay ATTENTION WHICH I AM SURE IT WILL BE IGNORED UNFORTENATLY. THIS WILL FORCE SELLERS TO NOT SELL ON eBay.
I do not think it is fair the way sellers are protected on eBay (VERY VERY UNFAIR). eBay is on the buyers side 100% against sellers. I have sold many items and i have been very loyal to eBay since 2000, lately there have been buyers who insist on paying the minimum postage without tracking despite advising them that tracking is safer, i also have clear posting requirements on my eBay listing, i try to help them but then they claim the item did not arrive (they do not prove that ) but unfortunately eBay take there side and i am forced to refund. This is happening more frequently now and I am not sure what to do except cancelling normal postage with not tracking which means selling will never be as good as with tracking more expensive. Please help me and advise what is your recommendation so myself and other sellers are safe.

[springyzone]

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@wandarrah wrote:

That sounds fair. My main issue is with the international posting, domestic is no issue. Australia post International postage with tracking ($22.50) and without ($4 to $6) is quite expensive and on top of that eBay takes nearly 15% of the postage too. I have not tried eBay posting parcels yet. I honestly think, the best way is just do not send internationally without tracking, this will reduce selling low cost items unless they buy few to make it worth the tracking

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Again, you've solved this one yourself.

It is a good idea to exclude untracked items from international sale. If that is where the main issue is, you'd be eliminating most of your problems & frustration.

[wandarrah]

Many thanks for your help and advise

[domino-710]

Good grief - get rid of the red and blue - that's just plain rude - describe the items for sale.

Adjust your postage accordingly - for 1 or more items - want no hassles - add tracking.

[lezned-toycollector]

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@wandarrah wrote:

ANY BODY HAD THIS ISSUE. PLEASE ADVISE

EXTREMLY IMPORTANT AND NEEDS eBay ATTENTION WHICH I AM SURE IT WILL BE IGNORED UNFORTENATLY. THIS WILL FORCE SELLERS TO NOT SELL ON eBay.
I do not think it is fair the way sellers are protected on eBay (VERY VERY UNFAIR). eBay is on the buyers side 100% against sellers. I have sold many items and i have been very loyal to eBay since 2000, lately there have been buyers who insist on paying the minimum postage without tracking despite advising them that tracking is safer, i also have clear posting requirements on my eBay listing, i try to help them but then they claim the item did not arrive (they do not prove that ) but unfortunately eBay take there side and i am forced to refund. This is happening more frequently now and I am not sure what to do except cancelling normal postage with not tracking which means selling will never be as good as with tracking more expensive. Please help me and advise what is your recommendation so myself and other sellers are safe.

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Looking at your sold items, the reason you're experiencing a higher rate of INR requests than usual is glaringly obvious.

Your buyers are paying for Standard Parcel Delivery - which actually includes tracking - but you are ignoring their selected shipping method and just doing your own thing by sending as an untracked letter.

This practice encourages buyers to open a request. When they don't get the service they selected and expected, it's going to leave a bad taste in their mouth. 

When a buyer selects Standard Parcel Delivery, you are obliged to use Standard Parcel Delivery. You don't get to maximise your profit by using a cheaper shipping method than the buyer selected. That's very poor form and frankly, it's just not on.

When this same scenario has happened to me in the past (and it has), unlike your buyers, I didn't open a request. I just left a nice, pretty red dot on the seller's feedback page.

[wandarrah]

Hi

I am not sure what you mean. I have no problem with domestic posting but with international one. As you know to send normal post with no tracking it costs between $4 to $6 depends to where it is going, tracking is $22.50 . As you see i have 100% positive feedback, so please advise me what is the issue my posting internationally.

[lezned-toycollector]

You obviously missed the part where I quoted your comment and replied to that comment directly.

I have identified a serious problem within your shipping process. Do with that as you wish.

As for posting internationally, I don't understand why you have an issue.

Personally, I use calculated shipping and offer Australia Post International Standard. With a handling fee included on international transactions, there is usually a slightly greater profit margin than shipping domestically with free postage as an untracked letter - especially on lower priced items.

[twyngwyn]

As an aside, you could use these for domestic postage, then it’s flat rate

https://ebay.us/m/vM0LjZ

[lezned-toycollector]

Sorry, I should have also added that in just on 25 years of online selling, I've had only one INR request opened.

I have had 4 international shipments returned, though. One from Ireland with no reason provided, one from France (uncollected), one from Germany (no such address) and one from Belgium (refused). None of these had requests opened. 

I had the INR request a couple of years back from a Canadian buyer, but the tracking showed the item was delivered. So after asking eBay to step in, obviously they found in my favour.

[wandarrah]

If a buyer buys a $20 item from you and he lives in the UK, what kind of postage and cost would you send it to the buyer and protect yourself ( normal with no tracking is $4.35 and international Australia post registered with tracking is $22.50.  With tracking i always use the later, but with normal i use the $4.35 and this where i had issues from dishonest buyers, i must admit, i have been selling on eBay since 2000 and i would have had about 20 INR, but last Nov/Dec  there was 4 issues. I still have my 100% positive feedback. 

What do you pay for Australia Post International Standard and is it tracked. your kind help and advise is appreciated

[wandarrah]

what is the serious problem with domestic and international posting i am doing wrong, please advise as i am not sure