SELLERS. CHECK YOUR MESSAGES FROM YOUR BUYERS

nalahblue
Community Member

Whether it be via CONTACT SELLER or via PAYPAL (yes, there is an option for us buyers to contact you) READ YOUR MESSAGES.


8 out of 10 of you do not read messages and I am really annoyed.


Sometimes, I need to request express post or ask items to be sent to a different address or I am requesting a combined postage invoice but my questions go unanswered.


Really frustrating.


 


 

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SELLERS. CHECK YOUR MESSAGES FROM YOUR BUYERS

Sometimes it could be the email hasn't gone through.  That is happening more and more.  Buyers insisting they have sent an email which I've never received.  And emails that I have sent to buyers not getting through ... no spam filters at all.  It seems to be a bit of hit and miss with emails through the eBay system lately. And you are right, it is annoying !!!!

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SELLERS. CHECK YOUR MESSAGES FROM YOUR BUYERS


Whether it be via CONTACT SELLER or via PAYPAL (yes, there is an option for us buyers to contact you) READ YOUR MESSAGES.


8 out of 10 of you do not read messages and I am really annoyed.


Sometimes, I need to request express post or ask items to be sent to a different address or I am requesting a combined postage invoice but my questions go unanswered.


Really frustrating.





many sellers also have a "real"job, and are not at their computer all day, some go away for weekends.


Recently I have received a question from buyer; it was sent about 3 hours before the auction, I received it 2 hours after the auction ended - I was at the computer when it went "ping".  I did respond immediately, apologising and explaining I only just received the message.


However looking at your reasons to contact sellers, they are not really legitimate questions:


1- the seller makes a choice of postage options; if they do not offer express, they probably do not wish to send express


2- if you wish to send to different address, you need to enter this address when you are processing PP payment.  If you do not, then the seller would lose PP protection if they posted to  address other then the one you selected.


I also receive so many totally stupid irrelevant questions, and questions about something that is clearly stated in the listing.  I always answer as politely as I can muster, but lately, on several occasions, I felt like deleting and blocking the would be buyer ๐Ÿ™‚


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SELLERS. CHECK YOUR MESSAGES FROM YOUR BUYERS

Some messages only go to MY EBAY messages, i must admit i dont check there very often, i rely on things coming to my private email so if they dont reach me there then i dont see them for a week or so.



I dont offer express on my listings but i would surely send it that way if the buyer wanted and asked me to send it that way, they normally always ask before they buy then i can add the postage price for express, but if they ask after i just revise the invoice and add it in.



I do agree some sellers are slack.

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SELLERS. CHECK YOUR MESSAGES FROM YOUR BUYERS

The same comment can also be made the other way .... buyers please check your eBay inbox.



Also get into the habit of checking your junk email folders - its surprising what ends up there.



We rely very heavily on eBay messages (best offer, customisation etc), but it is surprising how many times we have a message in our eBay inbox but no email copy.



I also suspect that many of the email addresses on eBay are no longer in use, up to date or checked regularly (eg do you still use that hotmail account you registered on eBay with 10 years ago?)

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SELLERS. CHECK YOUR MESSAGES FROM YOUR BUYERS

If a seller doesn't offer express they probably won't agree to it, I wouldn't unless you were prepared to pay for platinum Express.



No seller in their right mind would take any notice of a request to post to a different address, you have the option to choose any address you want in checkout and that is the only address a seller should post to.



If I requested a combined invoice and the seller did not respond within 48 hours I would just pay for the items seperastely so the seller had to either refund and re invoice or pay two Paypal flat rate charges and send two parcels.


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SELLERS. CHECK YOUR MESSAGES FROM YOUR BUYERS

"No seller in their right mind would take any notice of a request to post to a different address ...."


 


Hmmm - time to head off to the shrink I think ... I HAVE done it a few times without a problem, but only when I have felt comfortable with the transaction and feel that the risk is relatively low and/ or the consequences relatively low (ie I won't lose much if it does go wrong).


 


Then again - if I WAS completely sane I probably wouldn't be selling on eBay anyway!

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SELLERS. CHECK YOUR MESSAGES FROM YOUR BUYERS

nalahblue
Community Member

No seller in their right mind would take any notice of a request to post to a different address, you have the option to choose any address you want in checkout and that is the only address a seller should post to.




Why not - I hardly see a problem with it. I pay ON TIME, I have 100% + f/b. If item gets lost in post, it makes no difference which address it was sent to and the same rules would apply.



Some sellers have real jobs....


so? most of us do. Hence the reason we buy online. Not saying buyers are perfect. I've seen and heard about buyers from hell.



Sellers will often add in their listings that they combine postage. I usually wait a day to give sellers time. I notify them that I rquire an invoice - on several occasions, I have sent up to SIX emails to sellers.... meanwhile, those requests are ignored and the twit will keep sending me "unpaid notices"



Ebay is not what it used to be - a place to buy at great prices. Retail outlets sell online and have become very competetive.


Just saying that sellers, doing it part time or fulltime, should keep this in mind and pay a little more attention to customer service.



Posting items out up to ten days AFTER you have received a buyers money is NOT Acceptable.


Making claims that are not in your listings is also not acceptable.



I've been on here over 10 years. In the last couple of years, the standards have dropped - unanswered e-mails, profiting on postage costs, sending of wrong items.



At the end of the day, its the sellers that will loose. Very sad because personally, I have dealt with brilliant sellers but lately, the knuckleheads are coming out in force.



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SELLERS. CHECK YOUR MESSAGES FROM YOUR BUYERS

I check buyers messages often whether it's in eBay message or PayPal notification.



I don't offer Express Post in my listings. But I do send my items via Express Post when buyers ask me and pay extra cost for Express Post. I'm sure there are other sellers like me. So it's worth asking.



About sending different address I've done that many times without changing PayPal address. If sellers send items via regular post there is no PayPal seller protection anyway. My items are low price and most of them goes via regular post. So no point asking buyer to change PayPal address for those items. And also it's bigger hassle if I send items to old address rather than new address buyers currently live in. So it really depends on situations.

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SELLERS. CHECK YOUR MESSAGES FROM YOUR BUYERS


No seller in their right mind would take any notice of a request to post to a different address, you have the option to choose any address you want in checkout and that is the only address a seller should post to.




Why not - I hardly see a problem with it. I pay ON TIME, I have 100% + f/b. If item gets lost in post, it makes no difference which address it was sent to and the same rules would apply.





Unless seller sends to the address on the PP payment notice, they have no PP seller protection.

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