We operate two basic ebay stores both selling the same kind of items. One focusses more on bulk quantities while the other does more single quantities. All the same stuff, baby headbands & accessories.
Up until about mid December we were averaging 25-30 packages per day between both the stores. Then sales dropped in both stores, to be expected I guess. Since then one store has come back up to nearly where it was before Xmas while the other is now lucky to sell and languishing at maybe 1 item per day.
We check our best match results regularly by using the same keyword search. The one store that is doing badly now has dropped way off the bottom of the search result list, well below 500 ranking while the other has lots of items up inside the top 100. So good best match results is clearly where we sell most of our stuff.
We have not made any changes to the listings in either store. Our DSR's are 5's or very close to it in both accounts. All listings are 100% compliant with the new requirements. ie 30-days returns, FREE post, Express options etc etc. Premium Service on 100% of our listings.
All our listings are straight BIN. We rarely use auction format unless we get "freebies". Listing fees too high for us to recover.
I am at a loss to understand what we have done to deserve this treatment. We typically pay more than $1,000 each month in total fees to eBay and payPal. It will be less this month since sales are way down. This means eBay will lose about $500 from us this month because we are not selling as much. You would think they should want us to sell more for this reason alone.
Can the more experienced sellers here offer any opinions on what we might consider to improve this situation? Or what we might have unwittingly done, or not done for that matter?
