Seller-How to remove negative review >6 months old

[smaugham]

Hi Guys,

Please help. This happened >6 months ago. I've refunded a buyer after a couple of week of her purchase as she was too difficult to deal with since the purchase so i decided it's just too hard. However her negative review came out only a few days ago & my rating dropped from 100% to 92% 😢 & the review date when searched indicted as > 6 months ago which means eBay wouldn't help? 

How could this has happened as I checked my eBay daily & her negative review only came out a few days ago?

Appreciate your reply.

[gutterpunkz05]

Contact CS via live chat, advise that the -FB is defamatory and politely request it is removed.

[smaugham]

I've just chatted with eBay on live chat (some how stumbled across live chat function). They insisted the feed back was left more than 6 months ago (9/2021)  so eBay customer service won't be able to remove it. FYI transaction date (5/7/2021). It's strange as I checked my account daily.

[smaugham]

Thanks. Any other sugestions? I've also chatted with the supervisor the resolution was the same. Very disppointed with eBay's system.

[gutterpunkz05]

And yet the FB shows as having been left within the last 6 months.

[gutterpunkz05]

The  problem could be, that you have already posted a reply to the FB.

[papermoon.lady]

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@gutterpunkz05 wrote:

And yet the FB shows as having been left within the last 6 months.

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Yes, if you look at "when" it says very clearly "past 6 months".

I don't know what else you can do, OP. Sometimes trying a different supervisor helps. Some people here had different results with different CS representatives or supervisors.

In a few months you will have your 100% feedback back though,

Strange eBay would say it was in 9/2021. It this was the case, you would have 100% feedback because it is now 10/2022, so no negative fb in the past year.

[sandypebbles]

Bingo!

Exactly right, paper. Jolly well spotted

OP, please get back onto the clowns chat staff, and a supervisor again, and politely point out how if it was left when they claim, your feedback would be 100%, since it was more than a year ago and would no longer be held against your % rating 

[twyngwyn]

I'm still waiting on a red dot removal from over 12 months ago.....can't be bothered any more 🙄

[papermoon.lady]

It certainly is weird.

The OP says the purchase was in July 2021, eBay says feedback was in September 2021, the OP's feedback shows feedback was in the past 6 months.

Strictly speaking, a buyer only has 60 days to leave feedback, so it seems to be a mystery why fb appeared so late, but it is a shame it ruins the OP's overall feedback.