Yes, you will 'talk' to a bot unless you proceed to a live agent
The 'thank you for being a member for x years' is from a pre-written script set up that everyone gets (just with amount of years changed)
The number of years does not get help
Lock at the link Stawks has provided, and make sure you read and understand the selling basics before even thinking of listing a thing
Including signing up for and being verified for Managed Payments
