Sendle.com - using them for the first time

[dave4110]

Hi everyone, any other sellers out there using Sendle on a regular basis? I just used them for the first time to send a large-ish item (about 1.8kg) and their cost is lower than Aus Post, and it's door-to-door Toll courier. Pick up by Toll is scheduled for tomorrow, hopefully all will go well.

[aquamart01]

I can see why, when I check Sendle reviews, why 30% of people are unsatisfied with their service. 4 weeks to get a parcel from Brisbane to Darwin - estimated time of delivery has changed 3 times. Parcel went from Brisbane, it took 10 days to get to Sydney, then another 7 days to get to Adelaide. Where to next before it gets to Darwin?

I will go back to Inxpress where the service is far better.

[aquamart01]

I have been stung by them, 4 weeks to go Brisbane to Darwin, via Sydney and Adelaide - never again for me.

[aquamart01]

Agree - I will never use them again after the experience I had

[aquamart01]

I will never use them again after my experience. Try Inxpress, I have found them to be good.

[lyndal1838]

No need to post the same information numerous times. We can see all of your replies.

[mjlcapdagde]

Dudded buyer here. Thanks for confirming what I was trying to understand just now about two Sendle deliveries. There is no way I would buy if the listing had a Sendle or Fastway/Aramex logo or name on it.  The sellers in my case do not use such words or logos  anywhere in their listing - it's 'standard parcel delivery'.

This may be of interest to sellers. I have had the Fastway nightmare before and I will immediately dispute the transaction with the seller if my 'Sendle' delivery arrives in the form of (i) a card from Fastway/Aramex saying 'we missed you, please come to a location of our choosing to get your parcel' and/or (ii) a delay more than three days beyond the 7-day estimate. I am not being fully informed as a buyer if delivery details in the listing do not clearly state that a courier is going to be used for delivery. 

[lyndal1838]

Sendle is a courier broker.   No seller will ever mention them as they use many different courier companies, depending on who is the cheapest for delivery in your area.

[siamchen]

cheapest normally means slowest. My parcel is setting at the drop-off location for two days and still waiting for some magic thing to happen. It's really not worth saving 50 cents to get such a mash. 

[davo1620]

They must be desperate, this has just come now...

Great news! You have been selected to receive discounted business rates with Sendle, from $5.47. Plus, you can now connect your Shopify and eBay orders to utilise the exclusive rates and for more efficient fulfilment, with our new multi-channel shipping portal.

Your business is now opted in to receive business postage rates due to meeting one of the following criteria over a rolling 8 week period:

• 160 Sendle postage labels printed
• 300 eBay transactions
• 160 eBay transactions for eBay Plus sellers 

The discounted business rates for Sendle delivery options will appear when buying and printing postage on eBay.

To maintain the discounted rates, a minimum of 160 Sendle postage labels must be printed via eBay on a rolling 8 week basis.

Opted in? I never asked in the first place. Nearly every order is sent with either the usual $1.10 standard "letter" within Australia, or what was $3.20 Airmail overseas, well it was before the virus made a mess. 

And so far it seems to work, and has for nearly a decade now. I "like" how keep calling me a business when all I do is sell off my spare used railway tickets, and buy more for my collection. Not a whiff of business in view..!

[retrosell2012]

Utterly unreliable, unable to contact them or get responses, useless tracking system and yes, my Ebay rating will suffer from using them. Completely digraceful, package still sitting here after 3 days, might as well have walked it to the customer. Their so called 'dashboard' just goes around in circles. NEVER again.