Recently I sold a pair of $700 Nike Jordan 4s on the 3/01/2023 using eBay with authentication services.
Postage label had been printed using eBay’s postage calculator/ postage generator and had been posted on the 4th of January with tracking uploaded to the sale.
On the 6/01/2023 the tracking showed an odd “redirection” which I assume was to go to a different Authenticator or something from eBay’s end. Item was than delivered on the 11th.
on the 13/01/2023 I reached out the eBay support to confirm the item had gone to the Authenticator which I was assured was with them and would be processed soon for the 17/01/2023 delivery date. I left it at this.
23/01/2023 I reached out to eBay support once again as the item still had not passed authentication and my funds were still on hold.
I was told the item had been redirected and delivered to the buyer.. The support agent then demanded that I reach out to the buyer to confirm if they have received them and closed the support session. After a follow-up call with another support agent they lodged this issue for and said I would hear back in 24-48 hours.
As I followed all correct processes from my end, I do not feel my funds should be held as ransom from eBay when this is a huge flaw in their authentication service. What am I able to do? Or should I start looking to submit a claim in the small claims court to retrieve my funds.
First time I have used this authentication service as a seller and will not be doing this again. Have sold multiple items through StockX and Novelship with absolutely no issues in the past..
