Should sellers be able to leave negative feedback for non-payments?

[2011emc2]

As a first-time seller, I had a buyer who didn't pay and didn't bother to contact me or respond to my emails. I opened an ‘Unpaid Item’ case, which again got no response, and closed the case today.

Yet the only feedback option available to me was to leave 'Positive' feedback for this buyer.

Really, eBay???

This 'buyer' still has a '100% positive' feedback rating on eBay. How is this honest or fair? Shouldn't a feedback system allow members of a community to comment on their actual dealings with people in that community?

Little wonder some sellers try to sneak in negative comments using the positive feedback option, to try to warn other unsuspecting sellers. Yet eBay deletes these from buyers' profiles.

I think eBay should change its feedback policy in order to allow equal footing for buyers and sellers. So sellers would be allowed to either: (a) leave negative feedback - if only for non-payment; or (b) automaticallly note non-payments into each buyer's feedback profile, so these are clear for all to see.

It's not a problem to demonstrate that a buyer hasn't paid. Why not give sellers the same rights as buyers to leave honest feedback? Wouldn't everyone benefit?

I didn't ship the item because payment never arrived or cleared.  Still, what a negative experience, especially the shocking attitude toward sellers whose fees sustain and enrich eBay.

What is your opinion on eBay's feedback policy for sellers?

(Newbies: FB = feedback, NP = non-payment)

[viewmont1071]

BTW...  check out  those poll figures up the top :8} 

[viewmont1071]

Thanks Col... a link from another ebay forum that some will not see

http://blog.ecommercebytes.com/cgi-bin/blog/blog.pl?/pl/2012/5/1337819616.html

A man who purchased a $6 sports collectible on eBay says he is being sued by the seller.

Television station WFTV.com in Florida said Hector Serrano, who purchased many sports memorabilia items on eBay, left negative feedback for Beantown Collections citing a bad experience.

It appears the seller filed in Massachusetts Small Claims court, and it may have more to do with trying to get the feedback removed than about the money.

In most cases, eBay won't remove negative feedback left by a buyer - unless they get a court order to do so.

Negative feedback can cost sellers money and hurt their standings in search results, and of course enough negative feedback can be grounds for suspension.

While such cases could make buyers think twice about leaving negative feedback ratings, they could also make buyers think twice about buying anything at all on eBay.

check out the blog comments underneath. Do they appear familiar??

[budtrol]

Definitely yes.I have been posting an unpaid item by accident. This items arrived to the destination shortly. Once the buyer received this item they refused to pay for that even I messaged and called them for many times!

I lodged a dispute case to Ebay but it didnt work.

My reply from ebay is I should post items after I receive the payment.

I strongly recommend sellers should be able to leave negative feedback for non-payment buyers.

[leader-of-the-band]

Definitely yes.I have been posting an unpaid item by accident. This items arrived to the destination shortly. Once the buyer received this item they refused to pay for that even I messaged and called them for many times!

I lodged a dispute case to Ebay but it didn't work.

My reply from ebay is I should post items after I receive the payment.

I strongly recommend sellers should be able to leave negative feedback for non-payment buyers.

Do you want to leave negative feedback because this buyer will not pay even though you sent the item and they have received it?

If your answer is 'Yes', then I have now read it all.  You can now become the Poster Boy for the "sellers should be able to neg buyers" brigade . . . . . this is an excellent example of why they should be able to !!!!!!  :^O

The seller made a big mistake, the buyer is being difficult.  Follow the rules/policies that are currently in place and start an UnPaid Item claim.

[leader-of-the-band]

just re-read your post . . . . what dispute case did you start with eBay?

[viewmont1071]

Crikey did I see another feedback thread...bumpety bump bump

gotta luv those figures at the top.... I wonder if Morgan Gallup used the same sample size to put Julia Gillard back in front of Tony Abbott as the preferred leader......???

[viewmont1071]

http://blog.ecommercebytes.com/cgi-bin/blog/blog.pl?/pl/2012/3/1332104304.html

excerpt from link

Sun Mar 18 2012 16:58:24

eBay Relaxes Seller Performance Standards in Some Cases

  Sellers have been reporting that eBay has relaxed seller performance standards for becoming a Top Rated Seller in certain cases. A message displayed in some sellers' dashboards say that despite going over the maximum number of low DSRs, eBay is excluding those low ratings when evaluating their seller performance.

[madebyemoi]

YES YES YES    I'm so fed up with buyers not paying out of the last 10 items I listed 4 of them are non-payers, ebay needs to get tougher with non-payers.

[leader-of-the-band]

YES YES YES    I'm so fed up with buyers not paying out of the last 10 items I listed 4 of them are non-payers, ebay needs to get tougher with non-payers.

Would those 4 non-payers have won your items if they had negative feedbacks for non-paying?

Did you have bidder blocks in place?  Particularly the block that prevents members with 2 or more non-paying strikes from bidding on or buying your items?

Do you go through the UnPaid Item process so that strikes are issued to the non-payers and thereflre help yourself and all sellers who use blocks?

I'm just curious about your answers to these three questions.

[darkdragonempress]

What I don't understand is how people who have a history of not paying for items are still allowed to buy on eBay. I just closed an unpaid item case (not the first one I've had to open) after receiving no payment and no contact from the person who bid on my item, but I looked at the last two or three pages of their feedback and around 50% of them say that the buyer did not pay for the item or contact the seller.

If it's a once off and it's because the buyer decides the item might not be legitimate, fine. But this moron clearly has a habit of wasting sellers' time. If they can't abide by eBay's most basic rules (don't bid on/buy an item if you can't/don't want to pay for it), why should they be allowed to use the service?