Slow & Rude Payer

[lrtmms]

I have sold a water damaged iPhone 4s that I had used as a parts donor at the starting bid of $20 + $8.50 post four days ago (Friday 11th). I sent the buyer a payment reminder a day after the listing ended as I wanted to ship it out on Monday along with other items at the same time. (It is a 20km/12.5mile round trip to the post office).

This is the response I got: I have 3 days don't be pushy

I know I was probably being a bit pushy but certainly didn't expect such a response! (Normally buyers pay within 12 hours)

The buyer only has two positive feedback scores. I thought I had enabled buyer restrictions on the listing but that may not have been the case.

Now that it is four days without payment, what is the best way to deal with this customer without them turning and destroying my eBay reputation. What if he recieves the item and starts a case arguing it is not as described etc? My description was very clear.

It is surprising it has to take so long to pay for an item you intend to purchase.

Ideally, I would like to cancel the purchase and consider hanging onto it as I don't want to sell it just to have my eBay reputation destroyed.

What are your thoughts and what are the options I can legally take through eBay?

[lrtmms]

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@springyzone wrote:

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@lrtmms wrote:

I've also got two duplicate messages from eBay

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Why hasn't ebay credited you the final value fee for your listing?

Otherwise, it is all good. I get the feeling the buyer ( if he paid at all and that is by no means certain)  would have let you open an unpaid item case, waited till the last second of his 4 day period of grace to pay, just to irritate you, then given you a neg.

It's times like this it good to see people like that sail into the sunset.

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I don't know why they haven't credited it. I guess it's not worth trying to get it refunded since they removed the buyer for me!!!

[lrtmms]

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@cushioncovers wrote:

You can look under your "followers". Click on your username and it should show you.

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Aha! Thanks.

[lyndal1838]

It is always worth trying to get your fees refunded in full, especially when it was a dodgy buyer anyway.

[lrtmms]

Ok. How do you advise I go about it?

[lyndal1838]

Sorry, I haven't got a clue how to go about it....I am not a seller.

If all else fails ring ebay and ask for the refund.

[lrtmms]

Ok thanks. I'm also clueless over all this. Ebay is just getting too difficult to sell through nowadays.

[*tippy*toes*]

Can you get to the sold item at all, or has it completely disappeared into the ether? If you can find it, you can still open an unpaid item or a cancellation and wait the allotted time. if you can't find it, the only way to get your fees credited is by giving them a ring. Make sure you tell them that the buyer didn't pay and eBay shut their account down, i.e. they are no longer a registered user, and they removed the sold item. You may have to explain it several times and to several different people as they often get confused on the other end of the phone. Some of them don't have that good a grasp on the English language.

As others have said, don't sell your items at a loss. That is ridiculous. Someone will want them eventually. This last 2 weeks I've sold a number of items that I've had listed for 4+ years. I would play around with the price, sometimes reducing it, other times increasing it. Then out of the blue someone came along and bought a heap of them.

To list as buy it now with immediate payment, you just have to tick the box when creating a listing.

[mbselections00]

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@lyndal1838 wrote:

It is always worth trying to get your fees refunded in full, especially when it was a dodgy buyer anyway.

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Agree absolutely, do as tippy has advised and ring eBay, better still request a call back, (I usually find they have a better understanding of the English language ) I consider it scandalous & immoral that eBay did not automatically refund the fees !!

[lrtmms]

Ok. Yes it's vanished. On my current activity it shows it with a fee of $2.18 but I can't open the listing.

[mbselections00]

If it's showing on your current activity eBay will be able to find it when you talk to them to get your fees back