@lupercal wrote:
@porcelain_dolls_by_me wrote:
Our approach is very simple:
(a) if buyer has not paid by 4 days, open a not paid for the transaction.
(b) if still not paid after another 4 days calim fee refund for the transaction.
(c) add buyer to our 100+ list of black-listed buyers.
This seems like a sensible sort of work-flow for dealing with that problem.
Honestly it's not something that I get very often. I have no idea why. I know other sellers get it apparently so regularly it's a major pain, but for me it's quite uncommon. I've wondered whether it's the type of items I sell, but I'd say most of my customers seem to be very reasonable. Just yesterday I had someone notify me that I'd sent them a CD with the wrong disc in it - don't know how the heck that happened - but they didn't even want me to replace it - I had to insist. I hope I'm not puting the mockers on myself, but if ebay themselves gave me as few problems as my customers do, I'd rarely have a complaint at all.
Not triviliasing the isue for those who do get it frequently. If it did happen to me more often it'd certainly be aggravating.
I'm pretty much in the same boat. I think I've had one non payer in the last 12 months. I can count on 2 hands the amount I've had since the start of my selling career. (nearly 10 years I think). I run both auctions and BINs. Like you, maybe it's the type of items I sell, where the buyers are generally reasonable people. A lot of my items are one offs or unique items, so it would be unlikely they found the exact same one cheaper, so decided not to pay.
In the rare event I do get someone who doesn't pay, the instant the 4 days is up, I open a dispute. The instant the next 4 days are up, I close it (or as soon as I can after). I figure if they are going to pay, it's going to be within 4 days, so none of this giving them 5 or 6 days, then opening a dispute on day 6 or 7. Why delay the inevitable! Generally if someone wants the item and can't pay straight away, or they are watching other items, they send a message.
Any non payers get an invitation to my party list. They don't need to RSVP. I have zero time for non payers and I don't let them get to me. I dispute, relist and move on. However, as you said, if it was a regular thing, like it can be for some people, then I'd probably get more upset about it. Having blocks in place seems to weed out a lot of the serial pests and I think that really helps. So many sellers don't know about buyer blocks. It would make the world of difference if the blocks were set by default, and if you didn't want them, you could opt out.
