So I get this lovely message from eBay, and yes it said Hello ##username##
ebay Warning: Violation of eBay's Third-party fulfilment policy
Hello ##username##,
We've determined that you haven't followed our Third-party fulfilment policy. If you use a third party to fulfil eBay orders on your behalf, you must ensure that certain conditions are met. We are giving you 48 hours from the date of this email to make the necessary changes to the way you fulfil your orders so that you are able to comply with this policy. If after that time, you continue to violate our policy, then we will take further action on your account.If you had any listings that qualified for eBay Plus, we may remove the Plus logo from them.
For more information on this policy, please go to:
https://www.ebay.com.au/help/policies/selling-policies/third-party-fulfilment-policy?id=4718
It is your responsibility to ensure that any third-party fulfilment of your orders complies with this policy. If you don't follow these guidelines, you may be subject to a range of actions. We may limit, restrict, or suspend you from buying, selling or using site features. All of your listings may be removed, displayed lower or not shown in search results, without refunding any or all applicable fees. You may also forfeit any special account status and/or discounts.
Regards,
eBay
So what does a seller do, contact eBay to find out what the hell is happening. Spoke to a consultant who told me the message had been sent in error and many other sellers received the same message and to ignore the message. A few hours later I get another one with a few errors in the message.
Hello,
We've determined that you haven't followed our Third-party fulfilment policy. If you use a third party to fulfil eBay orders on your behalf, you must ensure that certain conditions are met. We are giving you 48 hours from the date of this email to make the necessary changes to the way you fulfil your orders so that you are able to comply with this policy. If after that time, you continue to violate our policy, then we will take further action on your account. If you had any listings that qualified for eBay Plus, we have removed may remove the Plus logo from them.
For more information on this policy, please go to:
https://www.ebay.com.au/help/policies/selling-policies/third-party-fulfilment-policy?id=4718
It is your responsibility to ensure that any third-party fulfilment of your orders complies with this policy. If you don't follow these guidelines, you may be subject to a range of actions. We may limit, restrict, or suspend you from buying, selling or using site features. All of your listings may be removed, displayed lower or not shown in search results, without refunding any or all applicable fees. You may also forfeit any special account status and/or discounts.
Regards,
eBay
Again I contacted eBay Jessica in the accounts team who told me
The email you received is in relation to Third Party fulfilment policy where our team detected that you are using a third party to fulfill orders for your buyer.
Of course you ask eBay for what listing, and they tell you the usual response of 'I don't know"
I hate the fact that eBay can make accusations and then tell you I don't know.
I dont use a fulfilment service because my margins are so low and using a fulfilment service would just kill me.
Has anyone else has this issue?
