@anchorman657 wrote:
Can anyone advise what the best action is once DHL confirm the item as lost in transit. Should I have the Buyer raise a PayPal claim?
Or should it be handled through eBay?
Neither eBay or PayPal should be involved, ideally. The main problem with both is that they very rarely provide a mutually beneficial outcome for buyer and seller, meaning one or the other bears the cost of the loss. (That is, if a case is found in the buyer's favour, 99.9% of the time, the refund is taken from the seller's funds. If a case is found in the seller's favour, 99.9% of the time, no refund is issued to the buyer).
I've never posted through DHL, but all of my purchases from one of my suppliers are shipped through them, and that seller has always advised that DHL provide up to $100 in insurance as standard, but for any higher value then extra needs to be paid - I don't know whether this is unique to this seller, as they would have a contract with DHL and have tailored rates / agreements, but I would be talking to DHL about insurance, if they did indeed lose the package, it could allow you to refund the buyer and be compensated by DHL.
Edited to add: and yep, unfortunately Canada has become rather notorious for extended delays in processing and delivering packages, but DHL are a courier so their stuff is handled differently. If they work over there the same way as they do here, all of the customs stuff is handled by DHL and expedited, so the delays in Canada mail at the moment shouldn't be affecting the shipment (I always receive delivery of my DHL shipments the same day they land in the country, they are the most efficient and fastest couriers I've ever dealt with, if a bit careless in handling at times).
