Some buyers just go looking for trouble deliberately..

[scottywhatty]

This buyer purchase from us on Saturday the 14th March, wrote two letters on Monday asking why this was not posted?

The buyer sent us another message this morning: Telling us that "we are quick to take money and not quick to post."

'

I was going to express post this auction to the buyer at no additional cost today, because clearly some people want ebay "silver service." 

Not even going to react too strongly on this one. Not going to fight it. 

I refunded the payment through paypal in full 15 minutes agao and cancelled the transaction (Yet another defect to come on our account)

I refunded at 11:00am, am by 11:15am, the buyer had already left negative feedback.

What can we do to protect ourselves from terrible pedantic, remonstrative and downright rude buyers?

Just refund them in full before sending, and cop the backlash for not keeping their cash...

Deplorable really.

I just sent them this message:\

I spent yesterday at the eye surgeon after my dog was swiped in the eye by my girlfriends cat.

But I appreciate your rude message this morning, coupled with the negative feedback.

After the day I had yesterday I was not in the mood for you unreasonably snide remarks, but some buyers just go looking for a fight, and you, well you were clearly born with a silver spoon in your mouth if your behaviour is anything to go by.

I would ask you to retract the feedback you have given us, after issuing a refund, and receiving negative feedback while writing an apology letter for the inconvenience I caused you.

I am just dumbfounded at your right now David.

Your retaliation to receiving a refund was just simply uncalled for.

14 Mar 2015

Payment From

*

RefundedYou have refunded this payment in full. You have refunded this payment in full.

Details Payment From ....

$50.00 AUD

16 Mar 2015		Fee Reversal From	PayPal	CompletedThe payment was either cancelled or reversed. PayPal refunded any applicable fees for the t... The payment was either cancelled or reversed. PayPal refunded any applicable fees for the transaction.			$1.30 AUD
Select record 1		16 Mar 2015		Refund To	*	Completed			-$50.00 AUD

I REFUNDED IN FULL- But it makes no difference.

When a buyer has an agenda to cause distress, they have ebays approbation, and approval to dig their heels in.....

So over trying to please when some people are just insatiable, and do deliberate shi t ful things to make a transaction sour unnecessarily...

***proceeding to the wall the hit my head against it

[raffta1]

We used to have our own mail centre here, and all local stuff was delivered the next day. Now it goes to Melbourne (2 1/2) hours away,tobe sorted, then brough back for delivery, all in the name of saving money.