Somebody has bought an item, but says he accidently misclicked on it. What do i do?

[jchu8948]

Hi guys

A customer has bought an item, but i received a message from him 3 days later (today) that he "accidently" misclicked on the purchase button. I am a relatively new seller, so i am not sure what to do.

Any help please?

Much appreciated

Thanks

[amber-eyed-girl]

Yes, there are tiny tots using tablets with dexterity and some thought.

so parents who hand their devices to their tots as a toy should shut down apps and web pages before doing so, use a password they change and accept the responsibility of tot's purchases if they still happen. If they know it was their child and have said so 🙂

[putney32]

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@curraone wrote:

I would definitely NOT cancel, it is too easy for a seller to get a defect these days.     There is no such thing as "accidentally buying" - he had to click confirm twice,  he knew what he was doing alright.

I would follow kopenhagens hint copied here:

WISHING TO CANCEL  thanks to kopenhagen5 25 may 2013

http://community.ebay.com.au/t5/Selling/Lame-excuses-from-buyers/m-p/341707#M30699

"Dear xxxxxxx

Sure, no problem. I understand you would prefer to cancel your purchase.

The method I use for closing a transaction is to follow the case procedure through ebay, hence you will still have the opportunity to purchase by paying within 4 days. Should you still wish to cancel the transaction, simply ignore the case and I shall close it on day 4.  This then ensures that my ebay fees are credited back to my account. Thank you for your understanding.

Kind regards,"

Open a non paying case, this way buyer gets a strike against their account and you are ensured of getting fees back.

If you send a cancellation he may not tick it and you will need to wait 7 days anyway before it's cancelled and you can relist. If he ticks non acceptance, you don't get the fees back and you can no longer open a case.

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excellent advice

only way to go with ''mistake'' / ''accidentially bid'' / my budgie bid /  nuisance 'buyer'

[thecatspjs]

Of course.

Just wanted to point out that is a very real phenomenon, and that sellers handling such requests should not automatically assume a buyer is lying as other posters have inferred.

[bakeandfry]

You have a point Cats, but i have a very firm stance on non paying buyers when i sold (still do), and at the end of the day, the account holder is accountable for buying, and the four days to open dispute then four days to close case is far to long, ebay need to take a long hard look at how they dont support the seller, and at all the small sellers that have stoped selling either from getting penalised by the new rules, or getting no support from ebay, also kids maybe getting tech savy, but seriously i cant see how a minor can get into someones account and start buying stuff, to me the whole "accident" buying is a load of carp.

[horizon1907]

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@thecatspjs wrote:

Of course.

Just wanted to point out that is a very real phenomenon, and that sellers handling such requests should not automatically assume a buyer is lying as other posters have inferred.

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Yes, I agree catspjs, some tots can do incredible tasks, like bidding on ebay if all the procedures are in order. I do find it difficult to fathom though, if you need to log in etc and follow the procedure, then place a bid etc, that a tot can not only read, they can operate a computer or phone app, tablet etc.

[thecatspjs]

On an i-phone you can be permanently logged into the application.   No need to ever have to log in.  One touch of the screen.

Three or four screen touches later a purchase can be made.  

For buy it now you do not need to enter price it is done automatically.

[horizon1907]

Interesting

[2106greencat]

Funny things can happen, I am pretty eBay savvy, but I have actually BIN and paid twice.

Paypal dropped out halfway through the transaction, (bad inet connection my end) I checked my records and could not see any payment had gone through, so I BIN and paid again for the same item.

Sure enough, I had purchased and paid for 2 of the same item.

They were way cheap ($7.95 each with FP) so I just asked the seller to send as one parcel and let it go, not worth the effort for either me or the seller to fix.....

but I would not have let it go if it had been more expensive, and then maybe I would have ended up with a very undeserved strike.

[dewdrop24me]

Must be allot of people 'mis-clicking' lately!!

My sister recently sold an item but didn't get paid. After chasing up - was told that 'his 2yo son accidentally purchased the item'. Obviously didn't pay for it.

Now the exact same thing has happened to me. "my kid didn't realise what he was doing'.

Either there are stacks of kids out there with totally unsupervised access to all areas of a computer - and one being a genius of 2yo - or buyers are blatantly lying. Wonder if these kids get into their banking???

There needs to be stronger penalties for non payers. Sellers can't leave any feedback, so looking at a profile, you have no way of knowing if a buyer is a good customer or not. That's one reason why I haven't been selling so much on Ebay.

My sister was given a neutral feedback because 'there wasn't enough tissue paper wrapping the shoes'.  WHY can't sellers leave feedback??? It's so unfair..

[magpie13*8]

hmm, interesting views, very helpful.

I had one today, email me yesterday wanting to pay in 2 weekly payments for a $40 bag, I was going to reply yes, but then she bought the bag and paid by e cheque. now she wants me to post ASAP so she has the bag for the weekend, I said ill post as soon as the echeque clears, but she wants me to cancel now, and give her her money back. her feedback is 9, and she has 1 seller she bought from and has cancelled 9 items!! the others are sales it seems. I cant help thinking scammer. I don't care if I get a neg, as im sick of the feedback blackmail that ebay has left us all open too.

if a send the bag and she cancels the echeque (she says she cant, but ive had one cancelled before the cheque cleared so I know that's not true) im screwed, if a I cancel the transaction, re the above comments she can leave me a neg, im screwed!! so do I send the bag and risk being out of pocket if she then puts in a fake claim? I think I will let her weat, let the cheque clear, and then tell her she has to cancel the deal. I don't see why I should lose/lose. obviously, im screwed either way, so best to let other ebayers know shes out there. nothing worse than non payers not being put through, we all suffer.

cheers, jo