Somebody stole my listing and ebay Help is unresponsive ...

[sashas*goodies]

Hi

Same old chestnut,

I have someone who has copied and pasted my listing virtually word for word and 'stolen' 3 of 4 original photos as well.

As soon as I discovered this I contacted eBay almost 24 hours ago.

The listing is still there as of 5 minutes ago...

How long before they do anything?

I don't feel comfortable contacting the seller myself either.

Just so peed off as I am not a big seller and each of my listings take me hours to do and someone comes along and swipes my ad in 5 minutes.

Obviously I can't put any item numbers here to compare but so angry!

Any other avenues I can take would be of great help.

[daniellebradydesigns]

Did you report the listing via the report button, or did you contact eBay directly?

[sashas*goodies]

I reported the listing via the Report button.

I was going to use Live Help but that doesn't appear to exist these days...

[daniellebradydesigns · Accepted solution]

No, live chat is pretty much null and void these days

Try this link: http://ocsnext.ebay.com.au/ocs/cusr?query=1491

And call them or request a call back. You can email, but you may not receive a response.

I had to report someone for doing the exact same thing, I ended up calling them and giving them the listing ID and the listing ID of that which they had copied. They removed it pretty quickly.

Good luck.

[black*poppy · Accepted solution]

It's perfectly fine to put in itme numbers on these boards, however if you're uncomfortable with doing this, could you tell us which one of your listings has been copies?

I had this happen to me with one of my buyers.  I used the Report Item link and ebay removed their listing within an hour.

[sashas*goodies]

Thanks for the help.

I may ring ebay if the listing is still there tomorrow morning.

[sashas*goodies]

That was good to have the item removed within the hour. No such luck for me.
The Camilla Twilight Circus kaftan is the item. there are only a couple listed on ebay at the moment, so comparisons will be easy to detect 🙂

[cmcoins2000]

Prior to putting my store name on all pictures I had one 'nicked'.

It was actually an item I sold - the buyer was resellling using my photos.

Emailed the culprit telling him that was my photo please replace it with your own.

He emailed back telling me his 'cousin' took the photos.

Well, very indignantly I replied 'given the background I can assure you your cousin does not live at my home'.

He removed it.

Bit of a back handed compliment having your pics 'nicked'.

[cherry*135 · Accepted solution]

I had this problem a few years ago, after reporting them to eBay they were pretty much removed instantly.

I guess you reported under Copyright & Trademark ---> images or text copied from your listing --> copied pictures or text.

I contacted a seller first, they had copied all the photos and description (typo's and all) from my listing. They had the attitude pics on the net were for thetaking. I explained if I opened up a hardware store, I wouldn't use photos from a Bunnings catalogue for my advertising.. they didn't care less. I reported it and it was removed.

[i-love-my-sheep]

Well, the one that I think it is, they have this at the bottom of the listing....

Sellers CAN NOT use our photographs or advertisement descriptions.Please refer to eBay Guidelines on Copyright and Trademark.

Offenders WILL be reported and items cancelled

3 words.....pot, kettle, black.

Assuming it's that seller (same main photo?), it's OK for them to steal photos, but no-one can then steal the ones they've stolen?