THOUGHTS PLEASE

[lynne8221]

Sold a Lisa Jackson book & buyer said would pay in a week (didn't ask, just told me). Three days later told me to cancel - not requested, told. I opened an unpaid item dispute after 4 days as I'm wary of cancellations, defects, neg feedback - the whole ball & dice. Explained to her what I was doing & why & put her on my BBL. Today sold another Lisa Jackson book to a person who only opened her acct today, with the same address as the first buyer. Wrote to her & asked was she the same person with the same address & similar email to first person, & if she wanted to buy another book she could have contacted me. Reply - never heard of her & I only moved in on weekend - oh yeah!! Small world!! What would you do - Send & hope she's not maliciously inclined - neg feedback for some unproveable point etc.. By the way she hasn't paid yet - that is supposed to happen tomorrow - same day as the other buyer!! Any constructive comments appreciated.

[lynne8221]

I'm hoping for an unpaid item - as if it goes thru they can't leave feedback.

If I cancel I think they can leave feedback - which is what I don't want.

How is it that as a seller we do all the right things & end up in this situation, with a chance of having some sort of dispute or ugly comment left?

[lynne8221]

Thanks - much appreciated.

[lynne8221]

OK everybody - here is the reply from the buyer after I sent her the note about reporting accounts...

"U might as well cancel if ur not going to send book."

So I'll do the UPI after 4 days.  Already added second identity to my BBL, so hope this is THE END.

Once again, thanks for all the help & positive input.

Cheers

Lynne

[phorum_junkie*]

I would ring ebay again and report the buyer for using a second id to circumvent your buyer block. Often you get a customer service rep who is more helpful than others and undersatands that what this buyer has done is a serious breach of ebay policy. I would keep calling and asking to speak to a suoervisor until something is done.

[lynne8221]

Hi Phorum Junkie That's exactly what I did & the Ebay rep said that I couldn't prove that it was the same person & that they had opened a second acct to circumvent my block. We had quite a heated discussion, with me detailing all the "proof" I had, so the outcome was that they would escalate to Trust & Security - however due to privacy provisions I would never know the outcome. It's super hard to try to make them understand - her mantra was "give the buyer the benefit of the doubt" & my mantra was "no way am I giving her the opportunity to leave malicious feedback or make an untrue complaint about the item." Am now in a quandary as the buyer said just cancel (I was going to open an UPI dispute after 4 days), however she has now put in the paid by Bank Deposit symbol, so am just waiting to see if money actually goes in. Oh the joys of selling!!

[digital*ghost]

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@lynne8221 wrote:
 Am now in a quandary as the buyer said just cancel (I was going to open an UPI dispute after 4 days), however she has now put in the paid by Bank Deposit symbol, so am just waiting to see if money actually goes in. Oh the joys of selling!!

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They probably think that can prevent a UPI. Did they go through eBay's checkout, or just mark as payment sent?

[lynne8221]

I was thinking the same thing as they will have the UPI on their first ID. Just marked as payment sent. Hoping it doesn't go in & then I'll still do the UPI on the second item. So much time & stress for no reason, other than bloody mindedness. Oh well, suppose after all this time selling I had to have some sort of horrible experience. Cheers everybody.

[englishrosegardens]

I wouldn't send anything, regardless of whether she pays or not - not unless you're happy to give away the item, the postage, and the fees. Even if you send it reg'd you could possibly still get a neg for your efforts.

Marking as paid by bank deposit from the buyer's end won't stop you opening a UPI. I've done it myself. Buyer went through checkout to get my bank details, marked it as paid their end, nothing showed my end so I opened a case after a week or so. I was going away so couldn't leave it any longer. Buyer got my contact details from ebay but they never once emailed about it so I didn't answer the phone. If they'd emailed I would have got them to double check the account numbers.

I don't know how to stop them bypassing the blocks by opening new IDs.  I had a buyer do it recently - she left bad feedback because she couldn't understand that 2 x 1/2 = 1, but it wasn't a neg.

[lynne8221]

Hi I have no intentions of sending & will definitely be opening a UPI. Judging from this person's previous actions I can guarantee that she has no intentions of paying & has used bank deposit because she thinks if its marked from her end as paid that I won't be able to do a UPI (which I've already done on her first ID.) For some reason she has decided to play these games & I have no idea why. When I opened the first UPI I explained why I was doing it this way & she said OK, but obviously it wasn't OK!! Live & learn from these experiences.

[lynne8221]

Buyer has now changed her address - to make Ebay think she is not the same person as first buyer??

Just keeps getting better & better - not!!