The buyer is being unreasonable with the quality of the garment

[karinakucherenko]

Hi guys I need an advice
I have recently sold a designer garment to a girl. The original price of the item was $550 and was purchased less than a year ago. I have listed the item for $200, however negotiated with a buyer to sell for $170 and I also included free postage. I have listed that the item is not brand new, it has been worn but it is dry cleaned with absolutely no marks or rips.
Now the buyer is sending request for $25 refund because the seams on the item are a little loose. She attached the photos which I had to zoom in quite hard to even see anything. There are no rips what so ever.
The item is made of silk and the area where the seams got a little stretched is on the bum area where there can be friction due to walking or sitting down, whatever the case was.
She has escalated now to requesting a full refund as she claims it was damaged
I spoke to EBay support and even the operator agreed that this is a just plain knit picking

Please help has anyone had something similar?

[kitty-kat-kollection · Accepted solution]

I've had 3 cases over the past 10 months similar to this...

1 & 2. The buyers claimed the garments had "a loose thread" and they demanded a full refund. One was aggressive from the start, the other one started off nicely but when I politely suggested that I did not consider that one loose thread was grounds for a full refund, she exploded and became abusive.

In both cases, I let the buyer escalate the case to ebay, who immediately closed the cases stating the buyer would receive a refund, but not from me and my ebay account would not be affected. Yay.

3. The most recent case was about a very abusive and rather strange buyer who claimed a neutral, nice pair of shoes were "clown shoes" and ridiculous, damaged and bleached, etc and wanted a full refund. I again politely said I did not agree with any of this.

She grew more and more irate and abusive when I would not accommodate her, calling me rude names, saying I was stupid, threatening to leave bad feedback, and I said I would no longer communicate with her as she appeared to be irrational, and I would let ebay handle it.

When I saw she had actually left negative feedback for me (my first), I immediately went onto ebay live chat, explained the situation and they apologised profusely as they could see all her abusive messages, escalating to now using bad language even though I had stopped responding a while back. They said they would close the dispute in my favour in 3 days when the required time had elapsed, and would also remove her negative feedback.

Sure enough, the case was closed, she got no refund, and the negative feedback was removed. I bet she was livid. I wouldn't know though, as I blocked her.

So...have faith that sometimes ebay DO side with the seller!

[karinakucherenko]

Thanks so much everyone!
I’m so glad to say that eBay took my side and opened the case and closed it within 10 minutes
The buyer was not issued refund
However now she is trying to get a 20$ refund through PayPal 🤦🏼‍♀️ But that it another battle
Which I find odd because eBay told me that if they close the case PayPal should be done too?

[lyndal1838]

If an ebay dispute fails the buyer can still open a paypal dispute.....they have up to 6 months to do that.

A seller is not safe from a dispute until 6 months is up.

[kitty-kat-kollection]

And even after that, they can do a chargeback through their credit card / bank. Ugh.

[lyndal1838]

Most banks only allow chargebacks for up to 6 months.....there are only a couple who allow up to a year.