on 24-10-2015 11:36 AM
Today I had an item not received request from Germany for an item sold to Germany from the Oz site. It insisted on taking me through the process via the German site with everything in German.
Also, this site can not provide me with yearly sales data ... how hard can that be.
For all the money I pay to this site for the service it provides it can't be bothered (literally) to work out simple things like this for sellers.
on 24-10-2015 11:52 AM
on 24-10-2015 12:51 PM
@mic-s-korea wrote:Today I had an item not received request from Germany for an item sold to Germany from the Oz site. It insisted on taking me through the process via the German site with everything in German.
Also, this site can not provide me with yearly sales data ... how hard can that be.
For all the money I pay to this site for the service it provides it can't be bothered (literally) to work out simple things like this for sellers.
For sales reports, go to My eBay > Account (hover over the menu then scroll down to) > Sales Reports. Look in the left hand menu for archived reports to give you a month-by-month total.
Sales Reports Plus is free for store subscribers, and provides a wide variety of info. I'm not sure what is and isn't exclusive to Sales Reports Plus, but in my reports I have monthly sales total, plus net eBay and PayPal fees - however, it's important to note that the total does not include the postage if charged separately to the item, so you need to keep independent accounts (at least) for that.
I agree the eBay request system should provide for when buyer/seller are in different countries and speak different languages (huge failing in eBay's part IMHO), but if it helps, you can translate the pages in your web brower, it's a little imperfect, but you can often get the gist well enough (if using Chrome, right click on the page and select 'Translate to English', other browsers will work differently, eg Firefox I think you need the google toolbar installed to access the options, because it uses Google Translate).
on 24-10-2015 04:36 PM
How long ago did you post? I stopped posting to Germany because post was always slow. Things get stuck in customs, sometimes for weeks. Ebays stupid estimates don't allow for customs delays and buyers think their item is lost only for it to turn up weeks after the last estimate date.
on 24-10-2015 04:55 PM
@*tippy*toes* wrote:How long ago did you post? I stopped posting to Germany because post was always slow. Things get stuck in customs, sometimes for weeks. Ebays stupid estimates don't allow for customs delays and buyers think their item is lost only for it to turn up weeks after the last estimate date.
You just reminded me of something I forgot to mention 🙂 , apparently Germany prefers invoices on the outside of incoming packages. If there's one that customs can access, the package usually moves a lot faster, but if there isn't one, it can be delayed for up to a few weeks longer.
I have no idea why this is, as customs declarations generally provide most of the same info (though usually a little less specific, and summarised rather than itemised), but pretty much without exception, sellers say that as soon as they started adding an invoice for customs on the outside, their packages arrived much sooner than before.
I've only sent a handful of packages there myself, so don't have a lot of comparable experience to say for sure, but I know the first one I sent over there (pack & track, no invoice) took 2 months, and the second one (standard large letter, invoice on the outside) took 3 weeks.
on 25-10-2015 10:56 PM
Have sent heaps of prints in parcel tubes to all parts of Europe for a few years and don't experience such delays. I only include a customs declaration on the outside. It is the US and Canada for me which has recently (the past six months) become a problem with delays. What used to take a week can now take two weeks plus. Thankfully my buyers are generally nice about it and wait a bit longer as I ask them to, to see if they turn up and they do.