Too easy to be scammed

[dacvk]

So sick of it!

After 10 years of selling on eBay, I have had enough of the risks associated with selling on it. Sellers beware. It is too easy for scammers to cheat you by buyers abusing eBay’s Buyer Protection Policy. I was in desperate need of money and had to sell my beloved things during my last few sales and unluckily for me, a buyer made some false claims and eBay is forcing me to pay all the money back. How am I supposed to pay it back when I needed the money to pay some emergency bills?? What is the point of selling if you risk losing your item and money altogether?

And eBay didn’t even want to listen to my case. I was a seller with hundreds of items in my feedback list with 100% rating over 10 years but I still lost my case to a buyer that only has been a member for less than a year. eBay didn't even bother discussing the case with me before making its decision that I had to pay the money back. Totally unfair and unjust.

I am sure there are many cases like this. Unfortunately, eBay will always favour the buyers no matter what. The sellers have no say and must obey eBay's decisions even though you have evidence. You always do the right thing but after awhile someone comes along and rips you off and eBay gives him a pat on the back for a job well done. Welcome to the real world.

All my hard earned selling for nothing! I am done with eBay.

[transport-posters]

I'm really sorry to learn of what has happened to you.  I've only had this happen once to me and I got on the phone and appealed because the buyer was responsible for causing the issue.  They put the ruiing back in my favour and then it took a month to get my money back!

Anyway... what kind of problem happened?  Item not as described?  Item not received?  Do you have tracking?  Do you have private messages which explain how you supplied exactly what was listed?  Get all this stuff together and get on the phone to eBay (request a callback for free) and you still might get somewhere with them.  I had to speak to them three times before getting a result on my case.

[bede3823]

yep im just about done with ebay as well.

They have smply made it way to easy for unscrupulous buyers to exploit the system and its crushing smaller sellers

.To many buyers demand all the same rights & after sales service etc as is offered by large retail stores, except they want it all at bargain ebay prices.

They want all the bells and whistles but dont want to pay for it.

I suppose you cant blame buyers for behavior that is encouraged by ebay?

I lost the item and the money for an item last month when it was clearly the buyers mistake.

Ebay just doesnt care and buyers know they can get away with this **bleep** and be arrogant about it to boot.

Last week another buyer has purchased one of the waterproof mp3 players i have listed.

After discarding all the retail packaging and using them in the pool they now want a full refund as it doesnt fit her ears and they cant get it to stay on properly.

They apparently dont like to use the included rubber strap that holds the set firmly in place as the buyer has long hair.

So I now have another frivilous return request where i have to decide to refund in full and be stuck with opened basically 2nd hand items. Or try and fight it and no doubt lose the lot again.

If an item is faulty, SNAD, DOA or there is an error in the listing etc, im totally happy to refund or replace.

However smaller sellers simply cant afford to offer try buys and returns for any old pathetic reason.

[springyzone]

I agree. I would be embarrassed to even think of asking for my money back once I had used an item/discared the packaging etc

If she had tried an earpiece on, it didn't fit properly, she should have made a decision then & there to either keep or repack & return.

I do think ebay is to blame for some of this as they have big money back guarantee signs on some of their advertising but more than that, after you buy an item, in the MY Ebay section under Orders, there is a great big button next to each item that says "Return this item'.

Now I have never used it but I would say for newbies the impication is they can return anything, almost any time.

We used to sell several years ago & how different it was then. There definitely was not as much buyer protection which was  abad thing. No paypal etc

And there was still the chance of a neg.

But with unreasonable people you could state your case & refuse unreasonable claims. For the record, we never ever got a neg or neutral but I suspect we came close a couple of times, mainly with buyers whose expectations were odd to say the least. People interstate who bought pick up only items, for example, then expected us to courier and so on.