So here it is. The absolute 100% proof that eBay don't give a flick about their sellers.
We have been on eBay for many years and have over 10,000+ positive feedback. We are Australian based and we sell engineering tools all over the world.
In September we were scammed by a guy in the UK.
He bought an item that consisted of two parts. Part 1 weigh's 300 grams, part 2 weigh's 400 grams, totaling 700 grams . We sent the item by Australia Post's Registered International service.
We supplied the customer a tracking number, and he emailed us asking where his product was. We told him to use his tracking number and he said they tried to deliver to his company at 1:10am and said he would sort it out.
8 business day's later, he messages us again saying he didn't get Part B of his item.
We found it a bit odd he took this long to tell us, and we quickly assured him we would get to the bottom of this. He told us the parcel had 0 signs of being tampered with.
Upon checking our statement from Australia post, we found that Australia Post weighed the parcel and declared it 700 grams. This means when the parcel left our hands and was received by Australia Post, the article included both Part A & Part B, otherwise the parcel would of weighed less than 700 grams.
The buyer wanted a full refund for his purchase, and when we told him NO and provided document proof of the parcel leaving our hands with both parts inside. He did not accept this and escalated to a claim.
Here's the frustrating thing. He bought the item from OUR AUSTRALIAN eBay shop, yet we had to log in to EBAY UK to sort this out. What kind of rubbish is that. And if we wanted to speak to someone from eBay, it had to be done through the UK. OK that's extremely illogical.
Even after providing the document proof we sent this parcel, he still won the claim.
Currently, we are waiting for the item to arrive in our hands, as he is sending PART A back to us.When the item gets back in our hands, he will be issued a FULL REFUND INCLUDING POST.
Not to mention, all our listings state that we are not responsible for lost / stolen / tampered articles, which is the ONLY possible thing that could of happened if this guy was really telling the truth.
We have contacted 5 different people through phone to eBay about this. You know whats funny? The extreme awkward silence when the eBay employee responds with "I don't know" or "...." when we ask the question "What did we do wrong and how can we stop this from happening ever again"
I think we are well within our rights to say the parcel he is sending back to us never got to us so he does not get his money back.
And eBay, you should be ashamed. Your company policies are actually borderline criminal, your letting people get away with fraud.
So yeah, basically if you want free stuff, just buy things internationally and say you only got half of it. eBay won't do a thing to stop you.
Thanks for reading
