Too easy to scam sellers as a buyer

[3415len]

So here it is. The absolute 100% proof that eBay don't give a flick about their sellers.

We have been on eBay for many years and have over 10,000+ positive feedback. We are Australian based and we sell engineering tools all over the world.

In September we were scammed by a guy in the UK.

He bought an item that consisted of two parts. Part 1 weigh's 300 grams, part 2 weigh's 400 grams, totaling 700 grams . We sent the item by Australia Post's Registered International service.

We supplied the customer a tracking number, and he emailed us asking where his product was. We told him to use his tracking number and he said they tried to deliver to his company at 1:10am and said he would sort it out.

8 business day's later, he messages us again saying he didn't get Part B of his item.

We found it a bit odd he took this long to tell us, and we quickly assured him we would get to the bottom of this. He told us the parcel had 0 signs of being tampered with.

Upon checking our statement from Australia post, we found that Australia Post weighed the parcel and declared it 700 grams. This means when the parcel left our hands and was received by Australia Post, the article included both Part A & Part B, otherwise the parcel would of weighed less than 700 grams.

The buyer wanted a full refund for his purchase, and when we told him NO and provided document proof of the parcel leaving our hands with both parts inside. He did not accept this and escalated to a claim.

Here's the frustrating thing. He bought the item from OUR AUSTRALIAN eBay shop, yet we had to log in to EBAY UK to sort this out. What kind of rubbish is that. And if we wanted to speak to someone from eBay, it had to be done through the UK. OK that's extremely illogical.

Even after providing the document proof we sent this parcel, he still won the claim.

Currently, we are waiting for the item to arrive in our hands, as he is sending PART A back to us.When the item gets back in our hands, he will be issued a FULL REFUND INCLUDING POST.

Not to mention, all our listings state that we are not responsible for lost / stolen / tampered articles, which is the ONLY possible thing that could of happened if this guy was really telling the truth.

We have contacted 5 different people through phone to eBay about this. You know whats funny? The extreme awkward silence when the eBay employee responds with "I don't know" or "...." when we ask the question "What did we do wrong and how can we stop this from happening ever again"

I think we are well within our rights to say the parcel he is sending back to us never got to us so he does not get his money back.

And eBay, you should be ashamed. Your company policies are actually borderline criminal, your letting people get away with fraud.

So yeah, basically if you want free stuff, just buy things internationally and say you only got half of it. eBay won't do a thing to stop you.

Thanks for reading

[wan303win]

Ditto as far as ebay is concerned.

[padi*0409]

Are you absolutely certain that Dior wallet is genuine? Because even with your blurry photos the stitching looks very suspect.

I hope you have the original receipts from an authorised seller otherwise you could find yourself in a bit of strife over it.

just sayin'

[imastawka]

No pics of the tag inside either, but.....a good view of the cardboard

[foxeslair2014]

I referred to this buyer as fake for several reasons. They sent me an email requesting the item be posted to an address in the USA. A second email was sent after they agreed to accept surface mail, asking me to post to an address in Nigeria. Mmmm. Then a third email was received that was a very poor copy of an eBay page advising me that money had been received into my PayPal account. Need I go on? This person is not a lefitimate buyer, therefore a fake.  Yes I can set up my own Do Not Sell list, I believe it could be useful to share that information to warn other sellers.

However, thank you for the tip re No Inrernational Postage. I''m fairly new at this and didn't realise I had to make further requests in the eBay account.

[foxeslair2014]

Absolutely certain - no receipts it was an unwanted gift.

[davewil1964]

Nigeria is definitely a scam. Surface mail will also most likely see you giving the item away when the buyer successfully claims Item Not Received. If you ARE going to post overseas make it fully tracked airmail. If the buyer wants something that much they will happily pay. What are you warning us about? None of us can see who your buyer is.

It's called a blocked bidder list, btw. On top of making sure your settings exclude foreign buyers. I have the primary address I don't post to option, plus I have all the world except Australia specifically excluded. Allegedly this is overkill, but I only had to set it once and I don't get International buyers.

Unwanted gift or not, if somebody buys it and claims it is fake, you WILL lose a case for not as described if you don't have authentication and your pics don't include the common factors that can help show authenticity.. Sell it on Facebook - you don't have to accept Paypal there.

[lyndal1838]

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@foxeslair2014 wrote:

I referred to this buyer as fake for several reasons. They sent me an email requesting the item be posted to an address in the USA. A second email was sent after they agreed to accept surface mail, asking me to post to an address in Nigeria. Mmmm. Then a third email was received that was a very poor copy of an eBay page advising me that money had been received into my PayPal account. Need I go on? This person is not a lefitimate buyer, therefore a fake.  Yes I can set up my own Do Not Sell list, I believe it could be useful to share that information to warn other sellers.

However, thank you for the tip re No Inrernational Postage. I''m fairly new at this and didn't realise I had to make further requests in the eBay account.

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First of all, when you rang ebay to report the buyer did you state it was a Nigerian scammer?   I have never heard of ebay ignoring such a report...they usually remove the member very quickly,

Ebay is never going to set up a list of buyers who are as you call it, "fake".   Members are not allowed to name and shame others on the boards.   You can be reported for doing so and have your own account sanctioned.

The usual method of warning others about suspect members is to "Follow" them and then let members know that you are following a member who has behaved badly.  We can find who it is without you getting into trouble.

[foxeslair2014]

First question: Yes I told them Nigeria
Second: I haven't named them
Third: I cannot spare the time to chase anyone up a dead end
Conclusion: Withdrawing the item

[padi*0409]

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@foxeslair2014 wrote:

Conclusion: Withdrawing the item

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I believe that's the best thing to do, otherwise you would need to check on some of the websites that show how to spot fake high value items. (in this case checking the product code number etc with Dior), since a neg on this account and possible sanctions by eBay are the last thing you need.

As previously said, even if it is genuine. without the original receipt you would likely lose any INAD dispute, and since it is illegal to post "fake" items via AP you'd lose both your money and the wallet, should the worst scenario happen.

[oz_survival_gear]

Hmmmm

This is not good .....

But expected to happen sometimes....

**bleep**ty yes ....

Question .... Can a seller open up a dispute through paypal or ask paypal for protection on a matter like this ?