Tracked Satchel lost by Australia Post

[kingfisher.curiosity.shop]

Hi all,

has anyone has the problem of a tracked satchel going missing after it was lodged with Australia Post? And how did it turn out?

I sold a small item last month and sent it the following day , Payment was made via paypal.

3 weeks later the buyer emailed asking where it was and subsequently it turned out to be missing in the post.

The buyer has lodged a paypal claim and the sale amount has been frozen in my paypal account. Australia Post has started an investigation but the satchel has not been scanned since it went over the counter of my Post office.

Im concerned that not only have I lost the item but also the money. Paypal say to keep proof of lodgemnet and that is what i have done.

Any thoughts on what I do next?

[retailtherapist_8]

I posted an item express post yesterday and it hasnt been scanned I cant track it. I am seriously concerned, it should be too big to get lost at least I am hoping. I hope things work out for you and I hope I dont end up with the same issue.

[kingfisher.curiosity.shop]

Thanks. The response from Australia Post and Paypal is giving me concerns though. Proof of lodgement over the counter should end my involvement.

[lyndal1838]

Have you uploaded or faxed a copy of the Proof of Posting to paypal?  Just giving them a tracking number is not enough.

[kizbear]

Australia Post don't give a printout or receipt for the items lodged for tracking anymore. I haven't had one since the price of pre paid satchels went up.

[mandy-gs]

Australia Post lost one of my parcels. You have to call them and launch an investigation. They will need the tracking number, the address it was being sent to, a reciept of the sale amount of the item (Ebay sale reciept is what I used), a reciept showing the amount the item cost you and possibly your address. The last reciepts will only be needed if they can't find the package

At the end of the investigation (may take weeks), you will either recieve a refund for the amount of the reciepts you have given them or they will have found your package.

After speaking to Aust Post, if they can't find the package in the first phone call, you should refund the buyer and ask them to add a Return To Sender autherisation on the investigation so that the package will be returned to you and not the buyer.

[putney32]

kizbear..

I get a printed aust Post Office receipt for every single click and send satchel I hand over the counter at my PO.  got one today!

[*crikey*mate*]

2 issues in the last few weeks - one as a buyer, the other as a seller.

Buyer - tracking number never showed up anything. On day 9ish (NSW to Qld usually about 3 days max) - messaged seller to let them know that item hadn't turned up - they made their own enquiries to find out that not one of the 20 items they had posted that day had been entered into the system.

Speaking to Aus Post yesterdaay about the following issue, I mentioned that one and they told me the parcel had been delivered and signed for that morning - told the seller that too. The thing was though, it hadn't been, however it did show up this morning, but I didn't have to sign for it. Only took them 13 days - I had 2 parcels from Hong Kong arrive faster.

Seller - aa parcel I sent never showed up - buyer informed me about day 14. I rang aus post, had used click aand send and lodged over the counter, so had all the supporting evidencve etc. They contacted me yesterday after they had concluded their investigation - got NFI where the parcel is, so they said they would reimburse the postage costs. I asked aabout the discressionary $50 compensation, they said - nope - my fault cos I didn't pay for signature on delivery to make sure the item was delivered.

I insisted that the conversation be recoirded and proceded to explain to them that when I paaid for the standard service that they entered into a contract with me to deliver my parcel from point A to point B within a reasonable time frame in the condition that I gave it to them in. They rattled on a bit about policies etc, and i reminded them that their policies did not trump Aust Consumer law and they were now in breach of contract for failing to provide the service for which they agreed to perform.

Apparently a money order is on the way for postage costs and the $20 that the customer paid for the order.

Oh, and I also get a receipt EVERY time I lodge anything over the counter at the post office.

[kizbear]

Thanks for the feedback regarding receipts. I will be questioning them next time I lodge any parcels.

[ekoeco]

I always lodge all my Click and Send parcels at the Post Office since one I posted in a street box was not refunded by Australia Post even though the tracking site showed it had been received but never delivered.  It seems you need the receipt that you lodged it in order to claim.