Tracked items payment on hold

[tugioh]

As of last week Ebay started putting payment holds on all my tracked item sales until tracking is updated and scanned through the system.

I called Ebay as to why because my tracking performance is 100% and the tracking is inconvenient.

Ebay advised that it is a change in policy and this will apply to all people in Australian region 'to encourage faster postage' (which i can understand) but I cant see anything to suggest others are ont he same boat.

Can you please confirm it is you as well or is just me?

If it's just me ill call back and try get it removed.

Thank you

[mytreechange]

Do you post your tracked items over the counter, or just drop them in a red box?

[tugioh]

M-Thurs, I'm busy so ill drop it in the box. Friday i'll go into thePO
Now that you mention it, i suspect it's because of that. I know Auspost do take a while to scan, sometimes not scanning until day of delivery.

Ill go to PO more often if i can

[sugar249 · Accepted solution]

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@tugioh wrote:

M-Thurs, I'm busy so ill drop it in the box. Friday i'll go into thePO
Now that you mention it, i suspect it's because of that. I know Auspost do take a while to scan, sometimes not scanning until day of delivery.

Ill go to PO more often if i can

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There is your problem,  at times it could look like you don't post for well beyond your handling time

at times item can sail trough with zero tracking.

A self imposed issue,  never ever post without a initial scan

[twyngwyn]

OK....you're in W.A..... what is your current 'handing time'?

[tugioh]

2 days but as mentioned in other comments if it doesnt scan in for 3-5 days it could obviously be an issue

[davewil1964]

It is the issue. Use post offices.

Too busy to use one equates to you don't give a...

Which eBay has determined.

[australia-2]

I have 2 Selling accounts both 100% Tracking, Same thing going on.

All Tracking is scanned at the post office but 3 weeks ago I got 95% Tracking then last week 89% this week 80% so payments are on hold. Happening to both accounts so it is just not me or you.

Customer Service said there is an issue between ebay and Australia Post because you can go to tracking and nothing there in tracking other than the Australia post Tracking number, Click that and the item was delivered... 

[sandypebbles]

Did you read the reply on your own thread, not much point telling someone who posted a year ago it's not just them

Funds On Hold due to Ebay Tracking performance Err... - The eBay Community

[australia-2]

No, Ebay has an issue I have 100% tracking but they say 80% CS said there is a problem 

[kh-stanley1]

Hi everyone,

Due to the age of this thread, it has been closed to further replies. Please feel free to start a new thread HERE if you wish to continue to discuss this topic.

Thank you for understanding.