Trouble with Sold Items listed on My Ebay page

[bettyboopsadaisy]

Hi all,

Is anyone having trouble with the listing of their Sold Items on their My Ebay page.

For a while now, my sold items (intermittently) appear in Black rather than the normal Blue ink when the auction ends and they are transferred to the Sold Item section on my home page and I can't open them.

Its not such a terrible problem because I've discovered if I go to the ' View Order details' I can open them from there, but I can't work out what has happened.

Apparently, neither can eBay because I told them about it over a week ago and they still have not come up with any explanation or solution. They told me to clear my cache and cookies which I did, but it made no difference.

Anyone have the same problem or know how to overcome it?

[suitcase_of_memories]

Other solutions I have tried also include Create a New User & retaining my suitcase ID, nope, I've deleted every listing I had ready, I've deleted all templates,. I've tried it all & NOTHING stops it reverting to the AMERICAN weights.

And what hope have we got of solving it when the ebay staff admit to not being trained to provide us with any answers or solutions !!!

[davewil1964]

The only other suggestion I have is to go to the US boards and ask there. There are a lot of very experienced users over there, I believe.

[davewil1964]

My apologies, suitcase. After yesterday's MANDATORY update, it appears all my weights and measurements are Imperial also.

So that part, at least, is the usual eBay breaking things that don't need fixing.

Admittedly it doesn't affect me as all my 'calculated' postage is C&S satchels, so I can put anything in those fields. As long as I put something in those fields.

[suitcase_of_memories]

Hi dave,

thanks for verifying fishwish's & my problems here.

I just clicked on the Download Turbo Lister Tool again on here, australia, again it opens a new tab & up comes ebay.com   so it is loadings straight from the US site, & even though we have Australia ticked [it is greyed out, couldn't change it if we wanted to] we are stuck with US postage weights.

Perhaps ebay australia are trying to push sellers off turbo lister ?

[suitcase_of_memories]

update on turbo lister......after viewing the download page I decided to fill in the Suggestions box & lo & behold received this reply

'Hi suitcase_of_memories,

Thank you for writing eBay in regard to Turbo Lister.

I am very sorry for any inconvenience due to this. While you would have the Australian version of the program, unfortunately there is a current issue in the program causing eBay Australia listings to show lbs and ozs instead of kilos and grams when listing with calculated shipping. The developers are aware of this and working to get this corrected as quickly as possible. We do hope to have this corrected soon. I appreciate your patience with this in the meantime.

It is my pleasure to assist you. Thank you for choosing eBay.

Sincerely,

Sean S. eBay Customer Support'

so here lies the answer

[davewil1964]

Once again, they've been 'fixing' things that weren't broken. ]:)