18-01-2023 04:00 PM - edited 18-01-2023 04:01 PM
I have created a new listing and Sendle isn’t an option, I had a similar issue in December, and I was told by an eBay rep it was because the buyer’s postage address wasn’t serviced by Sendle, but I could buy a label via Sendle no problem.
Is anyone else having issues? Im only asking as they have the 50% off postage offer at the moment, and I cant use the offer which is disapointing
Solved! Go to Solution.
on 26-01-2023 12:35 PM
At the end of the day, I would like the choice to provide sendle as an option, with the high-value items I have sold in the past, I have used a mix of both Auspost express and Sendle.
As an FYI to close the loop on this, the issue was because my account had been upgraded to Seller Hub. I was able to opt-out and revert back, and the issue was resolved, Unfortunately, it was my own discovery that resolved the issue. Support weren't great in this instance
on 18-01-2023 04:04 PM
I can't comment from personal experience because I would not use Sendle in a pink fit
Nor buy from a seller using it
Before you feel too disappointed, maybe take a look at the huge number of complaints from buyers about Sendle, the sellers who use them and the total lack of customer care/support from them when things go wrong (which is very, very common)
You may be avoiding big problems by not being able to use it
Just saying
on 18-01-2023 04:10 PM
I have used them regularly in the past and have only ever had one hiccup! Auspost, on the other hand, have been atrocious lately.
on 18-01-2023 05:53 PM
I agree with Sandy, Sendle have an almost 100% failure rate with me, both when I was living in Perth and since I've been in a country area.
I too avoid sellers that use them, as do many others here.
on 18-01-2023 07:01 PM
AP will, however actually refund you. Good luck with getting a refund through Sendle.
If you're trying to use Sendle to save your buyers a buck, I can sympathise. If you are trying to use Sendle to save yourself money, no sympathy.
In answer to your question, no, I have had no issues with Sendle, as I don't use them. I don't even use couriers when I at least know who they are. A broker? Haha!
I prefer to keep my brand untainted, plus I don't have issues with AP, even though half my 500+ a year items go untracked.
on 19-01-2023 12:59 PM
I notice that your have AP Express Post listed for your listing. I sincerely hope you do not list as AP and then use Sendle. Any seller who lists AP & sends via Sendle would get a very definate NEG from me. I too have had some bad experiences as a buyer. Yes, they are cheap but cheap and nasty.
on 26-01-2023 12:35 PM
At the end of the day, I would like the choice to provide sendle as an option, with the high-value items I have sold in the past, I have used a mix of both Auspost express and Sendle.
As an FYI to close the loop on this, the issue was because my account had been upgraded to Seller Hub. I was able to opt-out and revert back, and the issue was resolved, Unfortunately, it was my own discovery that resolved the issue. Support weren't great in this instance