Undeserved feedback & low DSRs

[vikchick18]

Hi

This is more rant than call for help. Buyer left me a positive with a negative comment and low DSRs and when I emailed her about it she said sorry, she did it on her phone and left 5 stars and can't understand what happened. I looked at the feedback she's left for others - every comment as a buyer since June 2011 is the same - "Shirt is very lightweight cotton (like cheesecloth) and very very wrinkled." (The item I sold her was a heavy knit vest!!) Presumably everyone also got the one or two damning DSR stars as well.

I've emailed eBay customer help and they're not very helpful - the buyer has to request the feedback be removed. I've emailed her and asked nicely, but I don't like my chances ...... she's been doing this for almost 2 years!! How is it fair that sellers have to wear this kind of feedback with no recourse? It's the DSRs which concern me most ..... I had a very unpleasant buyer late last year who gave me a neutral and (I'm almost certain the low DSRs I copped at the time were from her) and now my top rated seller status is at risk. The buyer - her 100% positive halo shining - can keep zapping everyone she buys from with 1 star and her automated wrinkled cheesecloth comment until the cows come home. Doesn't seem right or fair to me.

vikchick18

[crypsynight]

Emailing CS is a waste of time. You just get back a carbon copy "we understand blah blah". You need to actually ring them. Tell them that the feedback left does not apply to your item, as you never sold them a shirt.

With regards to what she said about the DSR's - unfortunately this is true. There is a (known) glitch where the smart-phone user either thinks they are leaving 5 stars, or are told they cant leave stars, and then it records as 1's or 2's.  (Except twice, every single low DSR I have received has been due to smart-phones.......and no, ebay wont do anything about it. Which I believe is morally wrong, as DSR's affect our TRS).

But try ringing CS, and if that doesn't work try again, and so on.......

[purple.cow]

I appologise for my ignorance in advance because I'm not an Ebay seller (Unless you count just the one time) but after reading many posts talking about leaving negative positives I got the impression that was only not permtted by sellers, whereas buyers can do it to a given degree, but I personally think that if they do so they may as well left the seller a neg or neut feedback and be done with it in the first place.

Leaving that confusion aside ...

Could it be possible that the buyer in this instance was maybe addressing her comment on another item she purchased elsewhere, but accidently left it on your item feedback instead?

Just a thought, and perhaps if you made a tentitive suggestion to her that maybe she had done so she may be disposed toward reviewing the mistake feedback intent.

The only reason I'm suggesting this is because I once mistakely left a neg feedback for a seller who couldn't have been a better seller if they tried, then had the embarrassing task of contacting them afterward to explain myself and my actions while inviting them to send me a feedback review request.

The annoying part about it all for me was that I had also left a pos feedback for the seller who rightly deserved the neg feedback i'd mistakenly given to the good seller and couldn't revise it afterward.

I have never used the page to leave multiple feedbacks at one time again because that was how I make my error.

[crypsynight]

Moorna - I don't think ebay would consider it as a negative positive as it isn't really negative. It just says that the shirt fabric was light and wrinkled.
Which is also the same feedback comment they appear to have left for almost every transaction since June 2011, irrespective of whether it is a shirt or not.

I am sure that if you get onto CS about it, by phone, they will remove it (well as about as sure as you can get with CS) as the comment clearly does not apply to the item they have left feedback for. If the feedback goes, so do the DSR's.

But maybe one of the posters that actually has luck with CS would give some hints as to what to say...... 😮

[purple.cow]

Which is also the same feedback comment they appear to have left for almost every transaction since June 2011, irrespective of whether it is a shirt or not.

Perhaps the buyer is just a copy and paste artist 🙂

[judyfidella]

Well, they made it onto my BBL!

It had never occurred to me that anyone would actually do that- makes the buyer look like an utter ninny.

[shepherdsrule]

Also, and I am not 100% sure, but I don't think the DSR rating can be changed even if a feedback comment is removed and/or changed??

[***super_nova***]

Also, and I am not 100% sure, but I don't think the DSR rating can be changed even if a feedback comment is removed and/or changed??

Only Negative and Neutral FB can be changed by revision request; however once the request is received the buyer can change everything; the colour of the dot (to better), the comment and the stars.  As far as I know there is no option to change positive FB, the option to request revision does not exist. 

ebay can remove the comment from FB left for buyers, not sure if they can also do that for sellers.  eBay staff can only do what the system gives them tools to do; if the option to alter DSR is not there, no matter how many call you make, it is just not going to be possible.

I would not worry, at least it is positive and nobody really reads those.  You cannot be sure that the little chip on your DSR was caused by this buyer.

[shepherdsrule]

Thanks Super,

I was not sure whether revising FB allowed the buyer to change/amend the stars left.

Good to know, 🙂

[vikchick18]

Thank you everyone for your comments and advice. I rang CS and asked for the FB to be removed - they obliged. I can confirm that the DSRs remain. So I guess I'm stuck with that and will lose my TSR next cycle. I suppose the consolation is I'll get 30 free listings a month instead.

Cheers.