Undeserved feedback & low DSRs

[vikchick18]

Hi

This is more rant than call for help. Buyer left me a positive with a negative comment and low DSRs and when I emailed her about it she said sorry, she did it on her phone and left 5 stars and can't understand what happened. I looked at the feedback she's left for others - every comment as a buyer since June 2011 is the same - "Shirt is very lightweight cotton (like cheesecloth) and very very wrinkled." (The item I sold her was a heavy knit vest!!) Presumably everyone also got the one or two damning DSR stars as well.

I've emailed eBay customer help and they're not very helpful - the buyer has to request the feedback be removed. I've emailed her and asked nicely, but I don't like my chances ...... she's been doing this for almost 2 years!! How is it fair that sellers have to wear this kind of feedback with no recourse? It's the DSRs which concern me most ..... I had a very unpleasant buyer late last year who gave me a neutral and (I'm almost certain the low DSRs I copped at the time were from her) and now my top rated seller status is at risk. The buyer - her 100% positive halo shining - can keep zapping everyone she buys from with 1 star and her automated wrinkled cheesecloth comment until the cows come home. Doesn't seem right or fair to me.

vikchick18

[1sweetap6v8]

I have already said the star rating is just a load of BS, feedback is fine but the DSR star rubbish is just that rubbish.  People can blame the seller for Australia post being late and they do its damn stupid.  Get rid of it.

[crypsynight]

Thank you everyone for your comments and advice. I rang CS and asked for the FB to be removed - they obliged. I can confirm that the DSRs remain. So I guess I'm stuck with that and will lose my TSR next cycle. I suppose the consolation is I'll get 30 free listings a month instead.

Cheers.

Did you check to see if the dsr's stayed or were removed as well?

It seems to me that they are not consistent in either their knowledge, or in the way they do things.

I had someone leave me 1's across board (a smart-phone glitch). The buyer contacted CS who said they could remove the dsr's, but the only way to do that is to remove the whole feedback, comment and all. Which they consequentially did.

[sexy*harley*chick]

Not read all the replies but i always find it easier to ring ebay, they are always very helpful and they can also ring your buyer for you, so ring ebay, explain to them what happened, explain you have emailed your buyer in regard to them having to ask for it to be changed but your not sure the buyer understands or wants to etc can you please ring them and talk to them.