Unfair,untrue Negative Feedback

[ccrider1966]

I recently sold a book for around $3. Distinctively at the end of my ad it said postage is $6.60 Australia wide. The buyer emailed me and said I have free postage on my ad. I said no I dont. It was a local and I suggested she could pick up the item but she never rang me so she paid the postage cost. Can she be as stupid to assume the free postage was if she picked up the item. Of course I sent her my invoice and actually gave her a discount on postage. Last night I looked at my ebay and noticed she gave me NEG feedback saying I said the item was FREE postage. I want her NEG feedback removed. I have contactd ebay with no reply yet. Some people shouldnt be on ebay and Im thinking of chucking it in.

[thecatspjs]

I don't think it is best you jump to a conclusion that your buyer is "stupid".

There is an intermittent glitch with the ebay mobile application that - from time to time - shows all a sellers listings as having Free Post - its done it with mine and a family members on several occasions over the past few months ~ seen it with my own eyes 😮

[ccrider1966]

She might have seen that,but in the ad itself I wrote how much postage is. She was very unfair and should have contacted me first before leaving that feedback. I get upset easily and I value all the people who have bought things from me and my 100% feedback score. Ebay just wrote to me and said they have my back but I have to contact the buyer so she can remove the feedback or change it:(

[putney32]

your problem is you are listing with ''freight''

use the Aust Post calculator, or fixed postage and you wont have this problem.

what kind of ''freight'' did you propose to use for a recipe book?

[curraone]

maybe your buyer saw "freight" but thought it said "free" - everyone is in a hurry these days and don't read properly

[i-once-was-bump]

maybe your buyer saw "freight" but thought it said "free" - everyone is in a hurry these days and don't read properly

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It probably wasn't the buyer that misread 'freight" as "free" but more likely the eBay app turned "freight" into "free".

The eBay app has a mind of its own and has even decided to live on my desktop computer so it doesn't just stuff up my android phone and ipad, it can now play havoc with the last bastion of normality when dealing with eBay.

[jameshouseofstyle]

OP, totally tragic when an ijustice happens through no fault of your own!

But FREE post was either in the listing or it wasn't.

It probably wasn't the buyer that misread 'freight" as "free" but more likely the eBay app turned "freight" into "free".

As bump said above, it that was a glitch there is every reason for Ebay to remove the neg - with an apologoy to you! And the customer, as she was misled also.

You got no business ringing the customer pleading for her to change the f/back - unles you mistakenly had Free postage in the listing which should be obvious anyway. (Too much in a hurry to go looking).

Good luck sweet pea,

January.

[austeam]

You probably should phone eBay and tell them the buyer claims she saw Free postage when in fact it said Freight.  They will be able to see for themselves that you have it as Freight.

However, the Freight option is not meant to be used for small items that can be sent with Australia Post. It is for large and bulky items  http://pages.ebay.com.au/help/sell/shipping-faqs.html

[curraone]

the original listing does not say FREE POSTAGE

[i-once-was-bump]

January absolutely no mention of free postage, only the use of the word freight and then in the description the actual cost of $6.60 for Australia wide.

(I went through the listing very slowly and carefully so you don;t need to find time to read it:-D.)