If a buyer has gone through checkout, as in they selected they would pay via bank deposit, then don't actually pay, is there any way to open an unpaid item dispute? It's been nearly 2 weeks since she went through checkout, but the money has never appeared in my account. I have sent her an email asking to check if the payment has bounced back, but got no reply.
The options in the dropdown are:
Add tracking number
Mark as payment received
Mark as sent
Leave feedback
Contact buyer
Send revised invoice (which won't let me, it says the buyer has paid)
Cancel order
Sell similar
Relist
Add note
Add to list
No mention of "report a problem" or anything whereby I can unmark the checkout. Her feedback appears to be good. I can't see any false positives mentioning not paying. Her feedback left for others is all good.
Is my only option to cancel the transaction?
