Unprofessional Ebay Customer Service

[exordiumservices]

My listings are not visible even though active, I had lodged a case, spoke to the ebay customer service rep on 8th Oct, again called them on 12th, again followed up with a call on 15th. Still no reply or update. Each time i had to explain the situation even though my case was lodged. The reply I kept getting -the matter has been forwarded to the IT team. Today, i was transferred on the chat 4 times, each time the customer service rep told me that we are now transferring you to a specialist. The 5th person tells me after looking into the matter for 30 mins that there is nothing called specialist team. And they asked me all sorts of questions again and at the end hung up when I asked them to give me a link or email to lodge my complaint. Such a unprofessional attitude and customer service. I was told that within 3 business day I will get an update / outcome. No emails/ no updates. Infact, the person actually cancelled the chat. It is now 18th and still no clue of why my listings are not visible. All, I have been asking was an update. Very uphauling behaviour.  

[*casey*]

I'm sure everyone sympathises with you.

My 1st click on your "view listings" shows  4                            Go Back

2nd      click  shows                                             24                           Go Back

3rd       click   shows                                            4                             Go Back

4th        click  shows                                           10

[twyngwyn]

I just saw 4 refresh, 10, refresh 24, this is rubbish! 

[padi*0409]

Strange how it's always those 3 numbers Twyn.

[twyngwyn]

To add to my previous post, it is on a loop ad infinitum….

[sandypebbles]

Seeing ten this morning here

But seriously, if we (who use eBay and know what we are doing) see all different things, what hope do base level cs staff and their scripts have of knowing what is going on?)

[i-once-was-bump]

I am seeing 4 listings then hit the refresh button and I see 10, hit refresh again and it is back to 4. I then closed the page and clicked on 'view listings' again and 24 listings showed. I can't figure out what is going on but certainly cause for concern for sellers.

[exordiumservices]

Correct! It is really weird. If I filter as only Australia, then it shows up with more listings, on refreshing it goes back to 4 then with another filter it shows 10. There is no contact that I can raise this issue with eBay other than going through customer service. 

[exordiumservices]

Certainly! 

[exordiumservices]

33 are active listings

[exordiumservices]

I requested to talk to a supervisor, they told me everyone is same at eBay no one is like a supervisor. 

I spoke to 5 people in the same chat and 4 of them told me that i am getting transferred to a specialist and the 5th one told me there is no one called a specialist and then hung up.