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Buyer claiming item not received

First-time seller. I recently sold a small item (a trading card, ~$15). The buyer paid and I mailed the item to them, the funds were cleared and transferred to me, but they're now claiming it wasn't received. I didn't think to get a tracking number s...

User avatar by • Community Member
  • 579 Views
  • 10 replies
  • 0 Helpful

Haven’t received money

Payout was sent but haven’t received it yet.received email like belowWe apologise, but there’s a delay in your payout reaching your bank. We know how frustrating this can be, and we’re working hard to resolve it. Occasionally, this takes longer than ...

User avatar by • Community Member
  • 397 Views
  • 7 replies
  • 0 Helpful

Buyer changed his mind from postage to pick up

Hi, Someone bought my phone and paid for postage but he decided to pick up. I gave the phone to him and mark it as sent but ebay is asking for delivery details. Is there a way to matk it as pick up. Buyer already gave his feedback

User avatar by • Community Member
  • 273 Views
  • 3 replies
  • 0 Helpful

Suspicious buyer

I just sold an item but noticed the winning bid was from a member that was created on the day of sale, now it's been 3 days and they haven't payed and haven't communicated, can I straight up cancel the sale

Resolved! First seemingly arbitrary Negative feedback

I sold a 40 year old model locomotive which was in superb condition, and ran exceptionally well.Buyer receives and with no prior communication decides to give me Negative feedback because it runs fast, but admits it is in superb condition.I explained...

User avatar by • Community Member
  • 910 Views
  • 10 replies
  • 0 Helpful

Have not received my funds for nearly 2 months

I sold an item on April 3rd 2024 and have not received any money even when it says ‘your funds are now available’. I’ve sold at least 9 in total, so I am pretty new. For one of the recent sold items, I went to mark the item as delivered it and accide...

User avatar by • Community Member
  • 301 Views
  • 3 replies
  • 0 Helpful

Still haven't received my funds after selling items a month ago

Sold items at the end of October, they were on hold till the 14-16th November as I'm a new seller, funds got sent and then nothing. Don't know where the money is, but the following message is on my account. There's a delay in your payout reaching you...

User avatar by • Community Member
  • 1796 Views
  • 22 replies
  • 0 Helpful

My first international return and chargeback of a purchase

I see a lot of posts here about dodgy and fraudulent chargebacks from buyers and not too many about genuine ones. I have been a seller/buyer for 20 years on ebay and this is the first time I purchased an item from US ebay that was not as described an...

customs and import duties

EBay truly despises its sellers.I sell an item from Australia to Brazil at $800 plus postage.I posted it with insurance and signature on delivery to the customer in Brazil.The customer in Brazil refuses to pay the import duties for the item and it si...

I have twice charged for one shipping

ebay has charged me twice for the shipping a product I sold.The item was shipped just using one label and one tracking number but I am charged twice so my final payment is reduced.It seems the issue is that when I printed the postage label, two diffe...

User avatar by • Community Member
  • 378 Views
  • 5 replies
  • 0 Helpful

International Store Credit

Ebay Australia really needs more training and knowledge helping with International purchases. I wanted Information and advice about accepting International Store Credits and I didn't get any help or an answer after I spent an hour in the chat I was t...

User avatar by • Community Member
  • 231 Views
  • 1 replies
  • 0 Helpful

Resolved! Not getting many views, what am I doing wrong?

Hi I'm new to reselling and focusing on pre-loved Women's clothing. I have done alot of research into other sellers and how they sell their items. I have tried to base my prices, photos etc on many other successful seller accounts. Obviously i have a...

Accepting Bids

Buyer placed a bid but I have no option to accept it. 

User avatar by • Community Member
  • 628 Views
  • 8 replies
  • 0 Helpful

Resolved! Item not received after 3 years?

Hi, I use to sell items on ebay but I have not been active in the selling arena for 2 years. My account has been dormant for a while. On my email I got notifications for 2 messages. Some guy screenshot a purchase from 3 years ago with the headline in...

User avatar by • Community Member
  • 493 Views
  • 5 replies
  • 0 Helpful
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