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Seller Centre has answers you can trust for all your selling questions.

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Australian Top Rated Sellers paying the most in fees out of any country

Unlike other countries, such as the US, the UK and Canada, Ebay Australia does not provide a 10% discount in the final value fee for Top Rated Sellers. This is something that is standard everywhere on Ebay for other countries to reduce some of the ex...

User avatar by • Community Member
  • 783 Views
  • 10 replies
  • 0 Helpful

Can you sell from NZ

Seems impossible to set up a Payoneer account being registered in NZ 

User avatar by • Community Member
  • 628 Views
  • 4 replies
  • 0 Helpful

Appropriate response to payment dispute.

A buyer wanted to return an item. I told them that was fine and provided the address. The buyer said he sent it back. After some time he asked about the refund and I asked if I could have the tracking. He provided tracking showing a delivery to the c...

User avatar by • Community Member
  • 3547 Views
  • 37 replies
  • 0 Helpful

Ebay case resolution sucks.

I sold an item and due to a sudden illness it couldn't post it on time. The buyer opened a case and I responded straight away that it was on its way and the reason for being late was because of illness. I had no comments from the buyer and a few days...

How do you request a call back ?

I need to speak with someone ( not a robot or on the computer. I want to call or request a callback ! Help ! I’ve just wasted an hour with a robot and frankly I’ve never seen anything so ridiculous . Some things need to be spoken about especially if ...

Delivered item

My sold item was delivered for the convenience of the buyer and not picked-up. The buyer did not have an automatically generated code when the item was delivered.The status of the item is not "pending" delivery.How do i now mark the item as delivered...

User avatar by • Community Member
  • 1506 Views
  • 17 replies
  • 0 Helpful

Resolved! 13.4% seller fee? Seriously?

I buy stuff on ebay regularly and wanted to sell a couple of items. I hadn't actually thought about the fees because I naively thought they would be reasonable. So I checked and found out it is 13.4%, pretty outrageous. It is especially weird when eb...

User avatar by • Community Member
  • 1549 Views
  • 17 replies
  • 2 Helpful

Payment holds

eBay is holding money claiming that tracking is not being entered. They are holding it under false pretenses as their computer system is faulty. It doesn't pick up all entered tracking numbers especially on combined orders. I have spoke to people the...

User avatar by • Community Member
  • 444 Views
  • 2 replies
  • 0 Helpful

Sold item not showing up in the seller

I listed an item for sale about two to three months. Recently , a buyer purchased the item and deposited funds into my bank account . I received an email today from ebay requesting a response. The item is not showing up in my seller hub and I'm unabl...

User avatar by • Community Member
  • 418 Views
  • 3 replies
  • 0 Helpful

Receiving payment

How long does it take to get payment I have sentbproduct of and no payment ebay is holding it why don't they realise it

User avatar by • Community Member
  • 456 Views
  • 3 replies
  • 0 Helpful

Suffering as a seller

Due to a supposed bug in the box I sent (I didn’t see them and buyer did not provide proof) he issued a return. I haven’t received the item back yet but my funds are on hold. I sold something else in the meantime but that buyer changed his mind and w...

Free postage label

Hi has anybody noticed the "use ebay post get first label free see how"But when I click on it is just a few pages long about how to use the systemJust wondering!!

Buyer wanting to cancel after winning

Someone bid and won on an item I listed.after two payment reminders they now want to cancel the order. they have done this before to other seller according to their feedback.what can I do?

User avatar by • Community Member
  • 1016 Views
  • 4 replies
  • 0 Helpful
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