Ebay case resolution sucks.

[phantasieindustries]

I sold an item and due to a sudden illness it couldn't post it on time. The buyer opened a case and I responded straight away that it was on its way and the reason for being late was because of illness. I had no comments from the buyer and a few days later I find that he has recieved a refund. Ebay doesn't seem to give a S#!& about sellers.

[padi*0409]

How long after your handling time did you post the item ?

Did you upload the tracking number into the dispute ?

[gutterpunkz05]

When you could not ship within your handling time, did you advise the buyer and give them an option to wait or request a cancellation.  Did you eventually ship with tracking and notify the buyer, and upload tracking to ebay.

Did you upload tracking details to the INR case.

I know sudden illness/accident/hospitalization etc, can create challenges for sellers without assistance or backup plans in place, but this does not diminish your obligations to the seller and/or ebay

[gutterpunkz05]

Correction  (Too late to edit)

 but this does not diminish your obligations to the buyer and/or ebay

[sugar249]

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@phantasieindustries wrote:

I sold an item and due to a sudden illness it couldn't post it on time. The buyer opened a case and I responded straight away that it was on its way and the reason for being late was because of illness. I had no comments from the buyer and a few days later I find that he has recieved a refund. Ebay doesn't seem to give a S#!& about sellers.

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The buyer couldnt have opened a case until after the EDD,  so its reasonable that they open a case.  Ebay does care,  you just need to treat your customers correctly.