Unwarranted neg feedback

[cactusfever01]

Hi, a couple of questions.

1. How do I reply to negative feedback?

2. I sold an item. Listed the postage cost, as you do. The buyer won the item, received it and then left neg feedback about the cost of the postage. In the same neg feedback, they complained that the item was sent to the wrong address.....they obviously received the item!

3. Is there any way I can have this feedback removed due to unwarranted response?

There was no email to discuss their concerns, just straight to the negative feedback!

I pride myself on my 100% pos and this has now marred my perfect trade name.

Any help appreciated.

Cheers.

[***super_nova***]

How did he rip off anybody the cost of postage was clearly displayed for all bidders to see, further he charged exactly what he said he would.  If he had wanted more for post or the item or it wasn't in the condition described then thats a ripoff.

Actually, yes he did, besides the buyer, he also ripped off eBay for their FVF, and as an consequence all the honest sellers who only charge the actual postage.  If I was selling my items for $1 and $300 postage + handling, i would be much better off believe me.  Or maybe your theory only applies to the little cheats, who rip eBay for only few cents? 

[2capital]

Supernova you make no sense what so ever! Please refer to the original post; "There was no email to discuss their concerns, just straight to the negative feedback!"

Most fair replies included here seem to have read the first - Conclusion is drawn based on the original post.

"Sheepishly admitting that they try charging too much" - what exactly are you on about? No postal officer is going to admit that they tried to charge you too much, it is quite black and white with Australia post, as they are highly regulated and the stuff there just follows the rules and regulations set in place. Have you thought maybe ' this 200km travelled' example given is a bit much?

Stick to the the facts and try to think outside that little cosy square of yours!

[syrupsmummy]

How do you know the buyer did not ask about the grossly inflated postage charge before leaving the FB?

Because OP stated There was no email to discuss their concerns, just straight to the negative feedback!

The book is 19.1cm x 12.7cm. Considering the thickness of the book I would say Padded Bag Pb3 $1.30 was most suitable to be used.

As the book was very old and probably correctable I would wrap the book before putting in the padded bag if I were the seller. It could cost a few cents. I think the buyers estimate $2 for packaging is pretty accurate.

[davewil1964]

The trick, if you're charging parcel rates for postage, is to post as a parcel. OR refund the buyer the extra. I've done that a few times and never got a neg.

[lentradirect]

Grin and wear it and move on, it has taken me 6 years to learn this(I still cannot accept it though)

We have been selling via mail order for 25 years + and some of the worst buyers we have ever had have been on ebay, we are lucky if we get 1-2 a year from our own website.

This is ebays fault for removing the " RIGHT " of sellers from leaving a " NEGATIVE " to bad buyers,plus did you know that if a buyer does proceed with a sale and pay for the item you cannot leave them a feedback - BUT - they can leave you as a sellers one!!!

Welcome to ebay where you need BOS 

[syrupsmummy]

I agree with dave.

When I'm not sure about the postage because of size and weight is on the border I usually charge higher price and refund the gap after posting.

In that way I don't be out of pocket for the extra postage and buyers are happy to get partial refunds.

[syrupsmummy]

There is no excuse to overcharge buyers just because the PO staff might try to charge you wrongly.

I wasn't talking about PO staff try to charge wrongly.

As most of us know they use letter gauge to check the thickness of the packets/envelopes.

Some staff will push it through and make it as large letter whether she/he need to force it though or not.

Some staff say "no" to the packet/envelope when she/he needs to push it through by force even if it does go though the gauge.

And some staff just measure it by their eyes and don't check it. And the are not always correct.They do make a mistake.

[jensmanchester-australia]

The first thing I would be doing in this situation is contacting the buyer to try and resolve the issues they have.

It would have been good for the buyer to have contacted you with their concerns but often buyers don't take the time to do that.

If the postage cost was $1.80 plus the cost of a bag and maybe a couple of dollars for handling then you could offer a partial refund.

I would also clarify the problem with the address as they are claiming the parcel was sent to the wrong address.
You need to find out if that was your error or the buyers error.

If you are able to sort the issues out with the buyer then you could ask them if they would be willing to revise the feedback they left.

At this stage, from the buyer's perspective, it has not been a positive experience. It is now up to the seller to see if they can turn it around into a more positive experience for the buyer.

Many buyers don't take the time to contact sellers first as they think they won't do anything about it. I would be taking this opportunity to let the buyer know that when there are issues more often than not the good sellers are more than willing to try and resolve an issue.

[gec2002]

IF you were selling it for $1 plus $300 I would not buy from you.  As I said if you dont like the charges the seller is offering dont buy.  Its as simple as that.  But once you commit to buy dont leave negative back because you think the post is too dear.  Ask about it or DONT buy.  Why is that such a hard concept for you to understand, neither eBay or the seller are forcing you buy from them. 

By your theory it will be OK for eBay to force sellers into free post so they can charge fees on a service they don't provide.  Give us a break.

[leader-of-the-band]

By your theory it will be OK for eBay to force sellers into free post so they can charge fees on a service they don't provide.  Give us a break.

Already happening on eBay.com (US eBay) where sellers DO pay eBay fees on postage and it is only a matter of time until it happens here.