Very unfair negative feedback received from a 0 feedback rating buyer.

[aussiedraftstoppers]

Hi all, how can I do to get Ebay to review and remove negative feedback a buyer has left for me. I sold them a COVER for a door draft stopper and they were expecting a cover and snake. The title clearly states the item is a cover and the item description says many times that the item is a cover only and buyer will have to purchase your own snake. No discussion was even attempted just neg. feedback left from a buyer with a 0 feedback rating. I requested a revision of feedback left by the buyer but they have formally declined stating the original feedback was correct. What can I do now? They also stated the item was overpriced and they thought it unbelievable they would have to fill the cover themselves.  Obviously they chose to purchase the item at the cost it was. No questions were ever asked before purchase and the description is clear that the listing is for a cover only. Im so angry.........

"I was expecting a filled snake. Definitely overpriced for what it is! Buyer: chingchongchuk ( 1 ) 16-Apr-13 16:47Follow-up by chingchongchuk (16-Apr-13 16:51):It is ridiculous that I have to buy...

Draft Excluder, Draft Stopper,Door Sausage/Snake -NEW COVER- Wild Cottage Roses (#350762005828)

[thecatspjs]

Ring ebay and request removal as your description and title indicate it is for cover only.

However, whilst you have made it clear in title and descriptions that purchase is for cover only - your photos all show cover in use on a filled snake, and IMO would be quite misleading to someone who shops and purchases primarily based on photos.  

[mr.glow]

have a cup of tea, when your calm enough ring ebay. there are probably several aspects of their feedback that you could ask ebay to remove. wait for a few more responces here first. which will give you time to calm down. you may have to ring ebay several times over the next week till you find a ebay person who can think for themselves as well.

[aussiedraftstoppers]

"someone who shops and purchases primarily based on photos".  - Wow, I didnt think anyone would do that!!  I wouldnt buy anything without reading a description and if in doubt I would ask questions before buying. But, ok perhaps I should photograph them empty. Seems a shame, but there you go..............

[thecatspjs]

There are some buyers that never read description, or at best give it a glance - a lot of angst would be easily avoided if they did, that's for sure.

I get some from time to time purchasing clothes that they didn't realise were not their size 😐 even though my titles and descriptions always give size and measurements too !!  

Remember too, there are buyers that will not have English as their first language, or have limited literacy levels.

[vikchick18]

I'm sorry this has happened to you. It IS unfair - and upsetting. There shouldn't be any problem having the feedback removed.

Like thecatspjs, I'm discovering that lots of people don't read the description and rely solely on photographs. I got a narky comment in feedback this morning about a button missing from a coat I'd sold - it was clearly stated in the description. We can try to make things as clear as possible with lots of photos, but some things - like sizing - aren't visual.

Good luck.

[purple.cow]

At that price I would be expecting it to be a filled draft excluder too!

[catsnknots]

Your listings are very clear that they are covers... even looking at the pictures. 

At that price I would be expecting it to be a filled draft excluder too!

I happen to think the price is fine.. I know what goes into making them. 

[joz*garage]

OP, you can simply go to the site map - click the feedback forum link to find the "a buyer has left inappropriate feedback" link - and request its removal....easy

provide all details

i kind of agree thecats, i know a fella who sells lots model car decals/stickers, & receives lots of negs and nuets cos he displays a photo of the model car that suits & to give the buyer an idea on the size of the decals and how it would look on your model car.....doesnt deter him tho, persists with it. 

[joz*garage]

i wouldve added Cover "ONLY" somewhere in the listing too, preferably in the heading