Very unfair negative feedback received from a 0 feedback rating buyer.

[aussiedraftstoppers]

Hi all, how can I do to get Ebay to review and remove negative feedback a buyer has left for me. I sold them a COVER for a door draft stopper and they were expecting a cover and snake. The title clearly states the item is a cover and the item description says many times that the item is a cover only and buyer will have to purchase your own snake. No discussion was even attempted just neg. feedback left from a buyer with a 0 feedback rating. I requested a revision of feedback left by the buyer but they have formally declined stating the original feedback was correct. What can I do now? They also stated the item was overpriced and they thought it unbelievable they would have to fill the cover themselves.  Obviously they chose to purchase the item at the cost it was. No questions were ever asked before purchase and the description is clear that the listing is for a cover only. Im so angry.........

"I was expecting a filled snake. Definitely overpriced for what it is! Buyer: chingchongchuk ( 1 ) 16-Apr-13 16:47Follow-up by chingchongchuk (16-Apr-13 16:51):It is ridiculous that I have to buy...

Draft Excluder, Draft Stopper,Door Sausage/Snake -NEW COVER- Wild Cottage Roses (#350762005828)

[purple.cow]

[ there are actually people out there who have absolutely no idea about the costs of fabrics, 

And just maybe this is one who knows far more about fabric pricing than they bother making mention of. 😉

[joz*garage]

reminds of a toon 

http://www.youtube.com/watch?v=8I8mWG6HlmU

[shypansy]

And just maybe this is one who knows far more about fabric pricing than they bother making mention of. 😉

Meaning what?

[aussiedraftstoppers]

Thank you k 1ooo-sir-sales. I will indeed tweak my titles. I appreciate everyones help and advice in this matter. I am happy to report that Ebay is removing the feedback for me. Just wish it didnt have to esculate to this to have it done. A simple reversal of feedback by the buyer would have been appreciated, but hey, with experience we grow. 🙂

[foxette-in-sox]

JMO but your listing is so clear even a kid should understand this which you even put in red.

YOU NEED TO PRE-PURCHASE YOUR OWN. NO FILLED DRAUGHT EXCLUDER INCLUDED. Please inquire if you need me to purchase one for you at additional cost. Postage will increase as well if this is required. Email for a quote.

[aussiedraftstoppers]

Thank you, I thought the description was clear, but apparently NOT> Anyway I hope to avoid any further such episodes and will tweak my listing titles as someone suggested. Thanks all.

[joz*garage]

some folk ive observed arent patient enough to read scrollers and imo your description is a rather lengthy, if was interested in an item i would of course read the lot, but alas not all buyers are the same

[iamanark]

Looks Suss to me

.

Brand New Registered ID

.

Their first transaction and leaves a Neg

.

There is no way your could look at the Item title and description and not know what it is … a Cover

.

To my sceptical mind this could have been done purposely to bomb the OP’s Feedback

[***super_nova***]

some folk ive observed arent patient enough to read scrollers and imo your description is a rather lengthy, if was interested in an item i would of course read the lot, but alas not all buyers are the same

and as many people buy on eBay from their phones it might be just too difficult to read.  I think the suggestion about changing the title is excellent 🙂

[shypansy]

-->

Looks Suss to me

.

Brand New Registered ID

.

Their first transaction and leaves a Neg

.

There is no way your could look at the Item title and description and not know what it is … a Cover

.

To my sceptical mind this could have been done purposely to bomb the OP’s Feedback

Possibly, but I would suspect pure ignorance and a lack of attention,  they either did not or could not read or comprehend what was clearly stated and assumed what they chose to believe.

What is that saying "Assumption is the Mother of all #@&#@