Very unfair negative feedback received from a 0 feedback rating buyer.

[aussiedraftstoppers]

Hi all, how can I do to get Ebay to review and remove negative feedback a buyer has left for me. I sold them a COVER for a door draft stopper and they were expecting a cover and snake. The title clearly states the item is a cover and the item description says many times that the item is a cover only and buyer will have to purchase your own snake. No discussion was even attempted just neg. feedback left from a buyer with a 0 feedback rating. I requested a revision of feedback left by the buyer but they have formally declined stating the original feedback was correct. What can I do now? They also stated the item was overpriced and they thought it unbelievable they would have to fill the cover themselves.  Obviously they chose to purchase the item at the cost it was. No questions were ever asked before purchase and the description is clear that the listing is for a cover only. Im so angry.........

"I was expecting a filled snake. Definitely overpriced for what it is! Buyer: chingchongchuk ( 1 ) 16-Apr-13 16:47Follow-up by chingchongchuk (16-Apr-13 16:51):It is ridiculous that I have to buy...

Draft Excluder, Draft Stopper,Door Sausage/Snake -NEW COVER- Wild Cottage Roses (#350762005828)

[joz*garage]

have you made any enemies on the discussion boards OP? some posters create shiny new IDs in the purpose of leaving a neg if they disagreed with them on chat lol, wierdos i know but it happens

thats why some play it safe and create a second ID for posting purposes only

[foxette-in-sox]

have you made any enemies on the discussion boards OP? some posters create shiny new IDs in the purpose of leaving a neg if they disagreed with them on chat lol, wierdos i know but it happens

thats why some play it safe and create a second ID for posting purposes only

If you do an Advanced Search,the OP has NEVER posted prior to today.Cath also seems like an extremely lovely & patient person so your negativity Joz, would seem to be completely without any basis of foundation IMO.

[joz*garage]

read it any which way you wish fox, im not in the habit on blowing heaps time searching for detailed stuff about posters history.. easier to ask the question and add a piece of advice about secondary IDs, and i certainly dont blow heaps of time searching for results purely to try n twist anybodys postitive intentions and to put a point across to add points.

[i-once-was-bump]

Draught Excluder, door Draft Stopper, Door Snake-NEW COVER-Pink Pansies/flowers

I think you have too many words in the title and it could be misinterpreted that you have put a new cover on a draft stopper and you are selling the re-covered item.

[motherbear2003]

ebay are usually very good at removing feedback which is based on the buyer not reading either the title and/or the description:-)  I would however do as others have suggested and tweak your title.

[arnl7178]

OP, for those buyers too lazy ( and silly) to read descriptions, you can always make it very very simple for them ...

Edit your photo's, and on every single one of them, add text like "Cover Only". Better yet, add two photo's side by side. One saying "Cover when filled" and "Cover Empty".

Fool proof, even for eBaying 😉

[aussiedraftstoppers]

Hey thanks everyone for the input. Foxette thank you so much for your nice comments. I will have to say this has been a learning curve for me. Some of the advice has been very sensible and I will take it all on board. Ebay has agreed to removing the negative feedback which has been a relief for me. This discussion has certainly made me more aware of how critical it is to have our listings clear, short, detailed in description and over the top in simplicity. Amazing how buyers obviously just dont read listings. The Mobile phone viewing is a good point to remember for listing views too. Titles must be very clear in the description of the item too. Photos must be engaging but accurate. It really is not that easy selling on Ebay is it. Id hate to be a seller selling hundreds of low cost items and dealing with lots of picky, negative buyers who dont hesitate to leave negative feedback. Good luck to all Ebay sellers i say!

[1sweetap6v8]

Arr the protected seller spiecies gets there way again. You made a mistake the buyer highlighted it with feedback and eBay after being hounded gave way.

Makes a complete mockery of feedback. 

As minor a mistake it maybe its still a mistake and the buyer should have the right to his opinion.  Obviously not anymore.

Does not matter what anyone thinks people here have acknowleged that you should not have shown it as full. It was misleading purposely or not is not the point you made the mistake and got away with it.   It was not unfair it was justified.

Ebay your a joke.   LOL feedback just dump it its a load of BS.

[merrilee3410]

You should not pay the price for lazy buying , keep hammering ebay and you should get that feedback deleted . Good luck .

[mdav36407]

Hi. I understand your problem, ebay seems to have very little regard for there sellers, they allow buyers to leave negative feedback regardless of any situation (whether it is correct or not) Most sellers are trying to do the right thing. A buyer can leave negative feedback for any ridiculous reason, but the seller can not even if they have a genuine claim. Its about time ebay started to listen to its sellers concerns and back them up a little more.